Winners & Finalists

Photos from the 2010 British Insurance Awards are now available to buy from www.incisivephotos.co.uk.

The E-Business Award

LV= Broker/Acturis
LV= Broker and Acturis worked in partnership over three years to successfully develop a commercial lines multi channel ecommerce solution for the insurer.

MoreTh>n
The insurer successfully implemented a live chat functionality to its online service achieving a significant lift in the conversion of leads for home and motor insurance policies.

Policyfast
Policyfast developed a user-friendly online quotation service for brokers that allows them to quote for large commercial vehicles (3.6-60 tonnes) in real time, from a comparative panel of insurers, with all documentation produced at point of sale.

WINNER - MoreTh>n

The Technology Award

Sponsored by

Barclays

Barclays successfully installed a new quote and sales system to 1700 branches for the launch of two new protection products.

Fortis Life
Fortis Life launched into the UK protection market with an integrated online application and underwriting system.

LV=
The insurer undertook a major project to overhaul its technology and operating systems, bringing IT in-house and integrating the businesses of new acquisitions and establishing a new contact centre.

WINNER - Fortis Life

Personal Lines Broker of the Year

Sponsored by

Autonet Insurance Services

Stoke-on-Trent-based broker Autonet achieved good growth and service standards in the personal van insurance sector.

One Call Insurance
One Call Insurance turned its small motor insurance brokerage around by changing its model and approach to suit the aggregator’s dominating the market.

RIAS
Over 50s insurance provider RIAS repositioned itself through a new vision and proposition to differentiate itself from competitors achieving continual growth.

WINNER - RIAS

Commercial Lines Broker of the Year

Sponsored by

Heath Lambert

Heath Lambert successfully restructured the business, selling off its general wholesale and reinsurance operations and concentrating on the UK retail commercial sector and niche markets.

Lockton International
The broker transformed itself after acquiring Alexander Forbes in 2008 and has since focused on service, client advocacy and employee development with revenues continue to grow.

Wilby
This specialist broker has doubled in size in the last four years and continues to grow its schemes and corporate business, with very high retention rates.

WINNER - Heath Lambert

Broking Initiative of the Year

Sponsored by

avantia - Homeprotect

The broker successfully developed and launched online non-standard household insurance.

Jardine Lloyd Thompson - Youthsure
JLT launched Youthsure to fill a need for insurance products and advice dedicated to the youth club sector.

Sale Insurance Services - ex-offender scheme
The broker targeted people with criminal convictions who struggle to gain insurance and expanded by working in partnership with charities and other organisations.

Wesleyan Assurance Society
Wesleyan Assurance Society’s private clients broking arm was launched in 2009 and its new service saw hikes in new business volumes and renewal rates.

WINNER - avantia - Homeprotect

The Risk Management Award

Sponsored by

FM Global

The insurer introduced RiskMark, an online fact-based property risk quality benchmarking tool which incorporates the company’s research findings, historical loss analysis and data collected during its engineers’ visits to client locations.

Garwyn Group
The Garwyn Group developed a specific claims handling protocol for the British nuclear industry which provides a template to deal with potentially catastrophic consequences, should a nuclear incident occur. It has been thoroughly stress tested but never called upon (and the BIA judges hope it never will).

Marsh
Marsh developed a disease liabilities risk management tool which helps companies to successfully risk manage their disease liabilities, including asbestos exposures.

Marsh/Royal Dutch Shell
The broker and Royal Dutch Shell worked together on a project to improve the transparency of the total cost of (insurable) risk to Shell using a bespoke risk pricing tool.

WINNER - FM Global

Underwriter of the Year

CFC Underwriting

The underwriter moved into the difficult area of US nursing homes and successfully launched a blended professional and general liability policy.

CNA Europe - HealthPro
CNA Europe successfully established a specialist healthcare business insurance practice HealthPro in the UK market using targeted underwriting.

Chubb Insurance Company of Europe
Chubb researched and launched a new range of policies and services with an onus on green covers, collections and legal issues for the ultra high net worth market.

Hiscox Insurance Company
Hiscox successfully adopted a twin track underwriting strategy for its commercial SME schemes business and its high net worth household business.

WINNER - CFC Underwriting

Claims Initiative of the Year

Sponsored by

Fortis Insurance UK

The insurer continued to innovate and invest in its claims operation and staff, with new initiatives including implementation of online vehicle valuations and a novel roof inspection service.

LAS
LAS launched a national roof inspection service for the assessment of roof damage caused by storms which uses an aerial mast kit, computer and digital camera to quickly make assessments.

Plantec Holdings
Plantec Holdings implemented a repair rather than replace policy for damaged motorcycles which resulted in claimant bikes being returned three days quicker and insurers reporting significant savings..

TFP Schemes
The company’s “Yes Claim Bonus” initiative encouraged customers to report all taxi claims as early as possible, by rewarding early notification of accidents to the insurer.

WINNER - Fortis Insurance UK

The Major Loss Award

Sponsored by

Axa Insurance/GAB Robins

Cockermouth flood response

Fitzgerald Consulting
San Salvatore Comuto Hospital, L’Aquila earthquake

Garwyn Group
The Glebe Mines mud slide

Zurich
Campsmount Technology College, Doncaster., fire

WINNER - Axa Insurance/GAB Robins

Fraud Detection and Prevention Initiative of the Year

Cunningham Lindsey

Cunningham Lindsey launched a major lossiInvestigation team incorporating a financial investigation unit dedicated to identifying and tackling fraud on major loss claims.

Greater Manchester Police
Greater Manchester Police’s Operation Contact worked closely with insurers, the Insurance Fraud Bureau and the Ministry of Justice in this cash for crash investigation..

Groupama Insurances
The insurer successfully invested and grew its counter fraud team and introduced a range of fraud prevention initiatives bringing substantial savings to the business.

WINNER - Greater Manchester Police

Service Provider of the Year

Sponsored by

Acturis

Acturis successfully expanded into the insurance company market with a range of specific and bespoke insurance company solutions.

Consumer Intelligence
Consumer Intelligence provided brand research and intelligence to the insurance market and consumers. New initiatives includef internet reality check aimed mainly at price comparison sites,

Plantec Holdings
Plantec Holdings implemented a repair rather than replace policy for damaged motorcycles which has resulted in claimant bikes being returned three days quicker and insurers reporting significant savings..

Robertson & Co
Robertson & Co developed a new intelligent surveillance solution providing a step by step model for investigations and clear accountability to insurers.

WNS Assistance
WNS Assistance coped with a surge in motor claims following the extreme weather this winter, despite its own offices in Ipswich and Stockport also being badly affected by the weather.

WINNER - Plantec Holdings

Customer Care Award

Sponsored by

Cardif Pinnacle

Cardif Pinnacle developed an innovative way to help its customers get back to work after redundancy or a period of unemployment with its Back to Work Support Service.

Fortis Insurance UK/Age Concern Enterprise
Fortis developed a successful customer contact service for Age Concern sales, service and claims management of elderly motor and household policyholders with the onus on customer understanding.

Groupama Healthcare
Groupama’s healthcare division invested heavily in employee training and development resulting in higher retention rates and a better underwriting performance.

WINNER - Fortis Insurance UK/Age Concern Enterprise

Marketing Initiative of the Year

Sponsored by

Direct Line

“Job Done” was a comprehensive campaign using TV, direct mail, online and print advertising to grow Direct Line’s van insurance customer base.

Ecclesiastical
Ecclesiastical’s “You’re in good hands” campaign was designed to promote the insurer’s products and increased appetite for different risks to is broker and customer base..

Hiscox Insurance Company
The “As Good as Our Word” campaign in print, direct mail and digital media targeted Hiscox’s core customer base.

Swiftcover.com
The online insurer‘s “Get A Life” campaign was fronted by Iggy Pop, an irreverent personality designed to match Swiftcover’s online consumer proposition.

WINNER - Swiftcover.com

The Training Award

Chartis

Chartis designed an interactive e-learning training programme to educate UK staff on key topics in regulatory compliance.

RSA
RSA’s Marketing Academy provided excellent training for its global marketing function, with a common language and leading, best practice approaches and tools.

Markel
Markel developed a comprehensive claims training programme, including an online access learning resource centre designed by and for, Markel claims handlers, providing hints and tips regarding managing an electronic claims file.

Wilby
Wilby developed a programme in partnership with Calderdale College in liaison with the CII & City & Guilds. All client facing staff lacking a formal insurance qualification embarked on a pathway to obtaining Cert CII as well as NVQ level 3 Financial Services.

WINNER - RSA

Young Achiever of the Year

Sponsored by

Andy Craig, NFU Mutual
Keeley Goding, Hiscox Insurance Company
Seb Simmonds, RSA
Claire Tweed, Hiscox Insurance Company
Jodie Webb, IAG UK

WINNER - Keeley Goding, Hiscox Insurance Company

Corporate & Social Responsibility Project of the Year

Sponsored by

Insure and Go

A primary school programme AMIGOS (Attitude, Motivation, Independence, Growth, Opportunity, Self Esteem) developed by Insure and Go and Southend United Community & Educational Trust, addressed the emotional needs of local children.

Marsh
Marsh completely revamped its CSR activities, developing a centrally managed comprehensive programme engaging employees and communities with clear metrics.

RSA
The insurer’s CSR strategy involved a major waste reduction and green programme as well as a staff volunteer week which included the inaugural RSA Pantomime Horse Derby.

Scottish Friendly Assurance
Scottish Friendly has a long established partnership with the Scottish Book Trust to promote the latter’s work reaching out to local children. Recent launches included a virtual Authors Live tour and social media platforms.

WINNER - Marsh

Life Insurer of the Year

NFU Mutual
Wesleyan Assurance Society
Zurich

WINNER - Wesleyan Assurance Society

General Insurer of the Year

Sponsored by

Allianz Insurance
Fortis Insurance UK
Hiscox Insurance Company
QBE European Operations

WINNER - Allianz Insurance

Achievement Award

Sponsored by

WINNER - Ashton West