2017 CATEGORIES & CRITERIA

RSA

COMMERCIAL LINES BROKER OF THE YEAR - SME/MID-CORPORATE

NO ENTRY FEE

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Open to all FCA-regulated insurance brokers, appointed representatives and independent intermediaries serving the SME and mid-corporate markets. Entrants should demonstrate a combination of some or all of the following:

  • How they have responded to the demands of SME/Mid-Corporate customers with a product/scheme or offering/s relevant to their needs
  • Top quality SME service
  • Evidence of any value-added services or support such as risk management
  • Evidence of SME/mid-corporate product and/or service innovation in the context of profitable growth
  • Testimonials from insurers/business partners will help validate an entry

Entry Questions:
Name of company being entered for the award:
Your 100 word "why we deserve to win..." declaration:
The customer need you addressed: (max 250 words)
The solution for the need: (max 250 words)
The results/impact of the solution: (max 250 words)
Testimonials: (max 250 words)

MARKERSTUDY

PERSONAL LINES BROKER OF THE YEAR

NO ENTRY FEE

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Open to all FCA-regulated insurance brokers, appointed representatives and independent intermediaries serving the personal lines and micro-commercial market. 
Entrants should demonstrate a combination of some or all of the following:

  • How they have responded to the demands of consumers with a product/scheme or other offering/s relevant to their needs
  • Top quality personal lines service
  • Evidence of any value-added services or support
  • Evidence of personal lines/micro-commercial product and/or service innovation in the context of profitable growth
  • Testimonials from insurers/business partners will help validate an entry

Entry Questions:
Name of company being entered for the award: 
Your 100 word "why we deserve to win..." declaration:
The customer need you addressed: (max 250 words) 
The solution for the need: (max 250words) 
The results/impact of the solution: (max 250 words) 
Testimonials: (max 250 words

AVIVA

INSURANCE BROKER OF THE YEAR - UK

NO ENTRY FEE

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Open to all FCA-regulated insurance brokers and intermediaries serving the commercial and personal lines markets who do business throughout the UK. The judges will be looking for a company that can demonstrate a combination of some or all of the following:

  • Profitable growth and customer retention
  • Staff progression and promotion of professionalism
  • Innovation whether in product/scheme development; marketing; and/or utilisation of technology/digital channels
  • Examples of initiatives aligned with the broker or intermediary's strategic and business goals.

Entry Questions:
Name of company being entered for the award: 
Your 100 word "why we deserve to win..." declaration: 
Your strategic goals: (max 250 words) 
How the goals were met: (max 250 words) 
The results/outcomes: (max 250 words) 
Testimonials: (max 250 words)

Tokio Marine HCC

LLOYD'S AND LONDON MARKET BROKING TEAM OF THE YEAR*

NO ENTRY FEE

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Open to all FCA-regulated insurance brokers working in the Lloyd's and London market. This award aims to reward teams working in - but not exclusively - product areas such as aviation, cyber, marine, political risk/contingency, property owners, transport/freight etc ... 
Or industry sectors such as construction, energy and mining, financial institutions, pharmaceuticals, public sector, telecommunications etc ...
The judges will be looking for a London market broking team that can demonstrate a combination of some or all of the following:

  • Profitable growth and customer retention within their niche specialism
  • Unrivaled service in their chosen market
  • Innovation whether in product development; risk management; modelling and/or utilisation of technology/digital channels
  • An initiative or initiatives that responded to the sophisticated demands of a client, including case studies.

*London market brokers may enter multiple teams

Entry Questions:
Name of company being entered for the award:
Your 100 word "why we deserve to win..." declaration: 
Your strategic goals: (max 250 words) 
How the goals were met: (max 250 words) 
The results/outcomes: (max 250 words) 
Testimonials: (max 250 words)

FM Global

THE RISK MANAGEMENT AWARD - IN-HOUSE & INSURABLE RISK MANAGERS IN ASSOCIATION WITH AIRMIC

NO ENTRY FEE

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Open to any risk manager or risk management team that is involved in designing and implementing an Enterprise Risk Management programme and/or insurance programme within an organisation.

The the judges will be looking for examples that demonstrate all or some of the following:

  • Board level engagement and how this is achieved
  • Alignment/integration with the organisation's business model
  • Risk leadership, highlighting the use of risk management to support achievement of operational and/or strategic objectives
  • Improved resilience with examples including use of risk radar, implementation of rapid response plans or application of lessons learned, including near misses
  • Knowledge sharing among stakeholders to introduce good practice
  • Tangible outcomes with examples such as evidence of cost savings, reduced error rates or sustained revenue enhancement/profitability

Entry Questions:
Name of company being entered for the award:
Your 100 word "why we deserve to win..." declaration: 
The issue(s) you addressed: (max 250 words) 
The response: (max 250 words) 
The results/impact of the response: (max 250 words) 
Testimonials: (max 250 words)

Auto Windscreens

CLAIMS INITIATIVE OF THE YEAR - INSURER

ENTRY FEE £135 + VAT

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Open to any claims department or section of a PRA-regulated insurer, MGA, Lloyd's syndicate, or FCA approved broker/intermediary. The judges will be looking for a company that can demonstrate a combination of some or all of the following:

  • Examples of a response to a single event/major issue/multiple claims that went beyond business-as-usual
  • Use of innovative thinking/technology to make the claimant's journey smoother and/ or to streamline internal systems to the mutual benefit of the entrant and their customer
  • Innovative use of supply chain/partnerships to deliver great customer service
  • Evidence of staff engagement with claimants/business partners to keep them informed and up-to-date
  • Testimonials from customers will help validate an entry

Entry Questions:
Name of company being entered for the award: 
Your 100 word "why we deserve to win..." declaration: 
The issue/event/claims you addressed: (max 250 words) 
The response: (max 250 words) 
The results/impact of the response: (max 250 words) 
Testimonials: (max 250 words)

wejo

CLAIMS INITIATIVE OF THE YEAR - OUTSOURCED PARTNER

ENTRY FEE £135 + VAT

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Open to any firm offering claims handling and claims management services to the insurance industry including law firms, loss adjusters, assessors and claims management companies. The judges will be looking for a company that can demonstrate a combination of some or all of the following:

  • Examples of a response to a single event/major issue/multiple claims that went beyond business-as-usual
  • Use of innovative thinking/technology to make the claimant's journey smoother and/ or to streamline internal systems to the mutual benefit of the entrant and their customer
  • Great collaboration with insurers or other service providers to act to the betterment of the claimant's end journey
  • Evidence of staff engagement with claimants/business partners to keep them informed and up-to-date
  • Testimonials from customers/insurer and broker partners will help validate an entry

Entry Questions:
Name of company being entered for the award: 
Your 100 word "why we deserve to win..." declaration: 
The issue/event/claims you addressed: (max 250 words) 
The response: (max 250 words) 
The results/impact of the response: (max 250 words) 
Testimonials: (max 250 words)

THE MAJOR LOSS AWARD

ENTRY FEE £135 + VAT

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Open to the claims departments of insurance companies, Lloyd's syndicates, MGAs, loss adjusters and all firms engaged in responding to major loss. Entrants should:

  • Use a case study(s) to demonstrate how they have responded to a UK or International major loss, which will be defined as any claim the size and scope of which takes it well beyond the routine or an incident that gives rise to a surge in claims following a natural or manmade disaster.

Examples might be single incidents that give rise to a large and complex claim (e.g. a fire in a chemical plant) or an incident that gives rise to multiple claims in a single location (e.g. a major flood, terrorist attack or storm ).

The judges will be looking for entries that:

  • Demonstrate ability to respond to such incidents, utilising the company's own resources and co-ordination of those provided by third party suppliers.
  • Testimonials from insurers/business partners will help validate an entry

Entry Questions:
Name of company being entered for the award: 
Your 100 word "why we deserve to win..." declaration: 
The incident(s): (max 250 words) 
The response: (max 250 words) 
The results/impact of the response: (max 250 words) 
Testimonials: (max 250 words)

Close Brothers Premium Finance

THE CUSTOMER CARE AWARD

ENTRY FEE £135 + VAT

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Open to any insurer, broker or MGA. The judges will be looking for entries that:

  • Have clearly demonstrated an excellent level of customer care backed by clear standards and validated monitoring of performance.
  • Proof of the impact of an innovative customer care strategy on retention levels and client satisfaction.

Entry Questions:
Name of company being entered for the award: 
Your 100 word "why we deserve to win..." declaration: 
The issue(s) you addressed: (max 250 words) 
The response: (max 250 words) 
The results/impact of the response: (max 250 words)
Testimonials: (max 250 words)

Mitie

OUTSOURCED PARTNER OF THE YEAR

ENTRY FEE £135 + VAT

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Open to any organisation providing a professional, advisory or technical service directly to the general insurance market or to the supply chain.
The judges will be looking for:

  • Evidence a business has responded innovatively to the demands of the market
  • Evidence of consistent levels of service and customer satisfaction, whether those customers are in business-to-business or business-to-consumer relationships.
  • Evidence of enhanced business success through their relationship with the insurance market.
  • Testimonials from insurers/business partners will help validate an entry

Entry Questions:
Name of company being entered for the award: 
Your 100 word "why we deserve to win..." declaration: 
The service provider's strategic goals: (max 250 words) 
How these goals were met: (max 250 words) 
The results/outcomes: (max 250 words) 
Testimonials: (max 250 words)

LEXIS NEXIS RISK SOLUTIONS

DIGITAL INSURANCE INNOVATION OF THE YEAR

ENTRY FEE £135 + VAT

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This will focus on the effective use of technology by general insurance companies and brokers as part of the wider shift to digitalisation. Covering both business-to-consumer and business-to -business relationships, judges will be looking for examples of a combination of:

  • How firms that have fully engaged customers through a multitude of platforms including social media, apps and mobile devices to enhance their end-to-end insurance journey and create a single 360-degree view of consumer interactions.
  • Evidence of success in applying the latest technologies and generating profitable business as part of a holistic response to the digital shift.
  • Evidence of improved customer engagement and personalisation
  • Evidence of enhanced customer service and an integrated adoption of tools such as data analytics.
  • Evidence of how a firm has reduced complexity, thereby lowering costs and increasing their ability to respond to change.

Open to insurers, MGAs, brokers and service providers, individually or working in partnership

Entry Questions:
Name of company being entered for the award:
Your 100 word "why we deserve to win..." declaration:
The issue you addressed: (max 250 words)
The solution for the issue: (max 250 words)
The results/impact of the solution: (max 250 words)
Testimonials: (max 250 words)

CII

INVESTING IN THE PROFESSION AWARD

ENTRY FEE £135 + VAT

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Open to any firm operating within the general insurance market. The judges will be looking for a company that can demonstrate a combination of some or all of the following:

  • How their organisation and staff have successfully championed the development of professionalism.
  • Adoption of the chartered agenda across their business or the implementation of training across the business or to meet a specific need
  • Adoption or pursuit of chartered status as a business or by individual staff, and the spread of best practice and strong professional values throughout the business.
  • How a programme has played an integral strategic role within the business, contributing to its success.
  • Evidence of benchmarking against external standards. Entries should also highlight how any initiatives have contributed to business success.

Entry Questions:
Name of company being entered for the award: 
Your 100 word "why we deserve to win..." declaration: 
What the strategic goals were for your investment: (max 250 words) 
How these strategic goals were met: (max 250 words) 
The results/outcomes of the investment: (max 250 words)
Testimonials: (max 250 words)

CRIF Decisions Solutions

THE TECHNOLOGY AWARD

ENTRY FEE £135 + VAT

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This award focuses on business and administrative processes. Judges will be looking for:

  • Evidence that the application of new information and communications technology has enhanced the quality, efficiency and cost-effectiveness of its business administration.
  • Evidence of greater efficiency, better customer service, lower error rates and effective implementation within agreed budgets and timetables.

Open to insurers, MGAs, brokers and service providers, individually or working in partnership

Entry Questions:
Name of company being entered for the award:
Your 100 word "why we deserve to win..." declaration:
The issue you addressed: (max 250 words)
The solution for the issue: (max 250 words)
The results/impact of the solution: (max 250 words)
Testimonials: (max 250 words)

ARAG

TRANSFORMATIONAL DEAL OF THE YEAR

ENTRY FEE £135 + VAT

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Open to all businesses operating in the UK general insurance industry, this award recognises the importance of business deals and partnerships. Examples could include:

  • A major affinity/ white-label deal
  • An outsourcing/insourcing arrangement
  • A major hire/s
  • A transformational acquisition.

The judges will be looking for a company that can:

  • Demonstrate how this partnership, business deal or hire/s has delivered on its objectives, and that all the concerned parties have benefitted from the arrangement.
  • Organisations that have seized business opportunities created by legislative or regulatory change, such as Alternative Business Structures or Solvency II, will also be considered.

Entry Questions:
Name of company being entered for the award: 
Your 100 word "why we deserve to win..." declaration: 
Why you undertook this deal?: (max 250 words) 
The details of the deal: (max 250 words) 
The results/outcomes of the deal: (max 250 words) 
Testimonials: (max 250 words)

BUSINESS SUSTAINABILITY/ CORPORATE SOCIAL RESPONSIBILITY INITIATIVE OF THE YEAR

ENTRY FEE £135 + VAT

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Open to all.
The judges will be looking for a company or project that:

  • Can demonstrate how they have embraced the principles of business sustainability within their operations
  • Examples could include using resources and energy as efficiently as possible, promoting social inclusion, sustainable communities and/or well-being.
  • The initiative could be an international, national or local project and should demonstrate a coherent and integrated approach.
  • Shows evidence of the delivery of policies in action
  • Displays a clear statement of how any initiative is aligned with the company or organisations strategic and business goals.

Entry Questions:
Name of company being entered for the award: 
Your 100 word "why we deserve to win..." declaration: 
The issue you addressed: (max 250 words) 
The response: (max 250 words) 
The results/impact of the response: (max 250 words) 
Testimonials: (max 250 words)

XL CATLIN

THE DIVERSITY AWARD

ENTRY FEE £135 + VAT

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Open to all. The judges will be looking for a company or project that:

  • Aims to boost diversity that has clear and measurable objectives.
  • Can demonstrate how they have embraced the principles of diversity within their operations
  • The initiative could be an international, national or local project and should demonstrate a coherent and integrated approach.
  • Evidence of the delivery of policies in action
  • A clear statement of how any initiative is aligned with the company or organisations strategic and business goals.

Entry Questions:
Name of company being entered for the award: 
Your 100 word "why we deserve to win..." declaration: 
The objective of your diversity strategy: (max 250 words) 
How these goals were met: (max 250 words) 
The results/outcomes of the strategy: (max 250 words) 
Testimonials: (max 250 words)

THE INSURANCE START-UP AWARD

NO ENTRY FEE

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Open to any organisation less than three years old at 31 December 2016, that can demonstrate success in making a noteworthy contribution to the UK general insurance market in its short life time. Existing companies that became newly FCA/PRA authorised within the same three year time frame also qualify.

Entrants could include:

  • An insurance provider or broker that has identified a significant market failing and/or gap and filled it
  • A business that has helped advance the sector using the latest technologies either as a third party provider or at the consumer interface
  • A service provider that has made a difference to the customer experience at inception, when making mid-term adjustments or in the event of a claim.
  • The business may not be significantly profitable or fulfilled its objectives to date, but will need to demonstrate a plan that evidences great future potential for investors/customers.

Entry Questions:
Name of company being entered for the award: 
Your 100 word "why we deserve to win..." declaration: 
The strategic objective(s) of the start-up: (max 250 words) 
The success(es) to date in meeting the objective(s): (max 250 words) 
The results/outcomes: (max 250 words) 
Testimonials: (max 250 words)

THE BRAND MANAGEMENT AWARD

ENTRY FEE: £135 + VAT

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Open to any insurer, broker or MGA. The judges will be looking for entries that:

  • Demonstrate - within the context of an overall brand strategy - how their organisation has used a range of techniques to improve market share, enhance customer loyalty, raise awareness or break into new markets, be that in the business-to-consumer or the business-to-business area.
  • A successful brand strategy could include the use of data analytics to identify a customer segment to target; social media to better connect with specific consumers; more traditional medium such as print, radio or television marketing; or a succesful sponsorship deal
  • It will be particularly important to demonstrate the achievement of results against targets.

Entry Questions:
Name of company being entered for the award:
Your 100 word "why we deserve to win..." declaration:
The objectives of the brand strategy: (max 250 words)
Details of the brand strategy: (max 250 words)
Results/impact of the brand strategy: (max 250 words)
Testimonials: (max 250 words)

Kennedys

YOUNG ACHIEVER OF THE YEAR

NO ENTRY FEE

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Open to anyone working in the insurance industry aged 30 or under on the closing date of 15th March 2017. The judges will be looking for a person who has:

  • Made significant strides in their professional development over the past year
  • Can clearly demonstrate their contribution to the team or department in which he or she works.
  • Evidence of commitment to pursuing relevant professional qualifications
  • All nominations must be made or supported by the person's departmental manager.

Entry Questions:
Name of nominee:
Age of nominee on 15th March 2017:
Nominee's company: *
Your 100 word "why they deserve to win..." declaration:
The achiever's professional development: (max 250 words)
The achiever's contribution to the business: (max 250 words)
The results/outcomes of the achiever's development and contribution: (max 250 words)
Testimonials: (max 250 words)

INSURANCE PERSONALITY OF THE YEAR

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This special award will be presented to an individual who has made an outstanding contribution in the last 12 months, whether through the advancement of the organisation that employs them; or the wider insurance industry. Open to anyone working in the UK insurance industry.

The winner could be someone who:

  • Has led a sea change within a business through their strategic vision and/or a successful acquisition.
  • Helped the wider sector through their engagement with stakeholders, regulators and politicians to effect a notable change that benefits the industry's standing in the eyes of the public and commerce.
  • Firms will be able to nominate candidates they think fits this criteria and the BIA judging panel will determine the winner, which will be announced at the Awards ceremony.

Suggestions can be emailed to jonathan.swift@incisivemedia.com

Verisk Insurance Solutions

ACHIEVEMENT AWARD

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This special award will be presented to an individual who has made an outstanding contribution to the success of the insurance industry through their illustrious career.

Previous winners include Peter Wood, Victor Blake, Sir David Rowland, Allan Bridgewater David Prosser, Scott Bell, Simon Bolam, Robert Hiscox, Walter Merricks, Lord David Hunt, Patrick Snowball, Gerry Loughney, David Slade, Ashton West, Peter Cullum, Reg Brown, David Herzell and Jonathan Evans.

This award cannot be entered, but is chosen by the BIA judging panel in consultation with the wider industry.

COMMERCIAL LINES INSURER OF THE YEAR*

ENTRY FEE £135 + VAT

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Open to all UK-authorised insurers/MGAs. The judges will be looking for a company that can:

  • Demonstrate a commitment to meeting commercial customer needs and delivering a high quality of service as part of a broad strategic vision.
  • A firm that excels in every facet from underwriting to claims handling
  • A proven track record of success in terms of innovative and profitable expansion in commercial lines. Either in existing, or into new, markets.
  • Evidence of a proven track record of profitability and a clear strategy to deliver future growth.

Entry Questions:
Name of company being entered for the award: 
Your 100 word "why we deserve to win..." declaration: 
The insurer's strategic goals: (max 250 words) 
How these goals were met: (max 250 words) 
The results/outcomes:(max 250 words)
Testimonials: (max 250 words)

Enterprise

PERSONAL LINES INSURER OF THE YEAR*

ENTRY FEE £135 + VAT

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Open to all UK-authorised insurers/MGAs - whether working in the direct or intermediated markets. The judges will be looking for a company that can:

  • Demonstrate a commitment to meeting personal lines customer needs [whether end customers or brokers] and delivering a high quality of service as part of a broad strategic vision.
  • A firm that excels in every facet from underwriting to claims handling
  • A proven track record of success in terms of innovative and profitable expansion in personal lines. Either in existing, or into new, markets.
  • Evidence of a proven track record of profitability and a clear strategy to deliver future growth.

Entry Questions:
Name of company being entered for the award:
Your 100 word "why we deserve to win..." declaration:
The insurer's strategic goals: (max 250 words)
How these goals were met: (max 250 words)
The results/outcomes:(max 250 words)
Testimonials: (max 250 words)

DAC Beachcroft

GENERAL INSURER OF THE YEAR*

ENTRY FEE £135 + VAT

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Open to all UK authorised insurers/MGAs.

The judges will be looking for a company that can:

  • Demonstrate a commitment to meeting customer needs and delivering a high quality of service across all of its activities as part of a broad strategic vision.
  • A proven track record of success in terms of innovative and profitable expansion, either in existing, or into new, markets.
  • A business that delivers consistent service in terms of underwriting and claims across all lines of its business.
  • A firm that embraces its broader role in terms of embracing diversity and business sustainability as part of its overall objectives.

Entry Questions:
Name of company being entered for the award:
Your 100 word "why we deserve to win..." declaration:
The insurer's strategic goals: (max 250 words)
How these goals were met: (max 250 words)
The results/outcomes:(max 250 words)
Testimonials: (max 250 words)

*These three categories need to be entered separately although material in the Personal Lines/Commercial Lines categories can be replicated within the overall General Insurer one.