British Insurance Awards

Our award-winning Arch UK Regional Division provides specialised insurance solutions for a wide range of UK businesses, delivered by our team of experienced and empowered local underwriters across our 11 regional hubs.   

Our brand promise: Pursuing Better Together encapsulates how we do business. It is an approach that is based on collaboration, responsiveness and a genuine commitment to continually raising the bar. 

We provide brokers and our mutual customers with a high-quality tailored service and, as part of Arch Capital Group, offer financial security and capacity to ensure our relationships are built for the long term. Products include Accident & Health, Commercial Combined, Financial Lines, Marine, Motor, Property Owners, Products Liability, Terrorism, along with a developing range of digital products. 

Visit: www.archinsurance.co.uk   

Auto Windscreens is a leading UK vehicle glass repair, replacement and ADAS calibration provider that prides itself on delivering value and an excellent service to insurance partners through technical expertise and a high-quality customer journey.

Through its dedicated 24/7 contact centre, online booking process, growing network of 73 service centres and 300-strong mobile fleet, the company provides a smooth and convenient claims experience.

In 2022, the business achieved a score of 93.1 in the Institute of Customer Service’s Business Benchmarking Customer Satisfaction Index and is rated Excellent with a TrustScore of 4.7 out of 5 on Trustpilot.

Auto Windscreens is proud to have committed to becoming a net zero business by 2045. 

At Aviva, we believe a trusted partnership comes down to communication. Not just talking but listening carefully to the thoughts and feedback of our trusted brokers. We make it our goal to understand what we can do to grow stronger together, whether that’s facing the current economic uncertainty or how we create a more sustainable future together.

The Aviva team are thrilled to be joining you at this years Broker Expo event and we can’t wait share how we’re #HereForBrokers.

It takes you. It takes a partnership. It takes Aviva

connect.avivab2b.co.uk/broker 

Carpenters Group is a leading provider of insurance and legal services, with over 30 years’ experience delivering fully outsourced claims solutions.  

Working in partnership with insurers, brokers and managing general agents, we combine deep insurance knowledge with legal expertise to support clients throughout the claims journey.  

Our team of around 1,500 colleagues operates from seven locations across the UK, including Liverpool, Leeds, Manchester, Haywards Heath and Glasgow.  

We pride ourselves on long-standing relationships built on trust, quality and innovation. As a technology-driven business, we continually invest in digital solutions to enhance customer experience and streamline processes.  

Our services span motor and home claims, legal expenses, serious injury, credit hire and subrogated recovery, supported by a 24/7 FNOL centre.  

At Carpenters Group, we are committed to doing the right thing for our clients, colleagues and communities, delivering exceptional outcomes every time. 

We are a professional body dedicated to building public trust in the insurance and financial planning profession. Our strapline Standards. Professionalism. Trust. embodies our commitment to driving confidence in the power of professional standards: competence, integrity and care for the customer. We deliver that commitment through relevant learning, insightful leadership and an engaged membership. Our 121,000 members commit to high professional standards by maintaining continuing professional development and adhering to a published ethical code. Our Royal Charter requires us to secure and justify the confidence of the public.

Copart is a global leader in online vehicle remarketing and recycling, handling over 500,000 vehicles each year in the UK through their patented online ‘live’ auction platform.  

Delivering service excellence and maximum value throughout the total loss process and offering the UK’s largest inventory of quality assured green parts through The Green Parts Specialists brand, Copart UK is proud to be the partner of choice across the insurance sector.

Copart offers unparalleled operational ‘speed and ease’ and the latest digital technologies alongside a 500+ transport fleet, over 1,100 acres for secure storage and handling, and 33 locations across the UK and Ireland with more in the pipeline.

Continuously expanding to ensure close proximity to customers and communities, Copart provides the largest self-owned capacity and capability for Total Loss vehicles in the UK. 

Coupled with their ‘Customer First’ ethos, Copart constantly strives to provide the very best experience for its customers and their policy holders, with achievements including a ‘Super Six’ suite of ISO accreditations.

Offering more than 30 Integrated Services, which return real measurable value, Copart customers realise the highest possible auction returns alongside reduced claims costs.

Copart’s data sources are extensive; utilising live and post event data pools, providing unrivalled insights, and enabling its customers to make informed decisions, from underwriting through to auction predictions.

Copart. Always moving forward. 

Solving claims challenges through innovation and expertise. 

For more than 80 years, Crawford has led the industry through a relentless investment in people and the innovative tools that empower them.  This unique combination enables us to provide unrivalled claims management solutions to insurance carriers, insurance brokers and corporations worldwide.

•             Loss Adjusting

•             Third Party Administration

•             Managed Repair

•             On-Demand Services

•             Catastrophe Response 

At Crawford, we’re not just embracing change, we’re leading it. We’re thinking beyond the traditional and bringing together digital solutions to meet our customers’ needs today while anticipating the needs of tomorrow.

www.crawco.co.uk 

CRIF provides information services and digital solutions for the UK financial sector to support decision management, consumer profiling, pricing optimisation, ESG compliance and fraud prevention. CRIF has been supporting the UK insurance industry for over 25 years and is a provider of the Claims and Underwriting Exchange Register (CUE) as well as the outsourcer appointed by Claims Portal Ltd. to operate the RTA, EL and PL portal.

Over 10,500 banks, 600 insurance companies and more than 90,000 business clients use CRIF services in 50 countries worldwide. 

 crif.co.uk 

We are a specialist professional services and technology firm, working in partnership with leading insurance, financial services, and highly regulated businesses.

We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.

Our global team of more than 8,000 professionals operate across 40+ countries, including the UK & the U.S., serving more than 1,500 insurance, financial services, public sector, and other highly regulated clients.

Founded in 1957, Enterprise Rent-A-Car is an internationally recognised brand with more than 7,600 corporately owned neighbourhood and airport locations in more than 90 countries and territories around the world. 

Specialising in the provision of replacement vehicles and courtesy cars that are relied upon in the event of an accident, Enterprise also provides daily and weekend rental for private or business use.  In the UK alone, Enterprise operates in excess of 100,000 vehicles through a network of more than 450 branches, with 92% of the UK population living within 10 miles of an Enterprise location. 

As a privately owned company, Enterprise prides itself on its ability to react quickly to changes and challenges in the market.  This flexibility, together with a continuous focus on innovation and growth through service excellence, means Enterprise has the strength, and ability to succeed, no matter the market conditions.

EXL (NASDAQ: EXLS) is a global data and AI company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world’s leading corporations in industries including insurance, healthcare, banking and capital markets, retail, communications and media, and energy and infrastructure, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have approximately 63,000 employees spanning six continents. For more information, visit www.exlservice.com. 

iCAN is the Insurance Cultural Awareness Network, the first industry-wide, independent, not-for-profit network that supports multicultural inclusion across the insurance sector. Our mission is to promote multicultural inclusion and progression, engage with allies, and celebrate the benefits of diversity, equity and inclusion in the insurance sector. 

At QBE we’re driven by our purpose of enabling a more resilient future.

We began in 1886 as a marine insurance company and quickly expanded to be at the heart of the key shipping destinations of London, Hong Kong and Singapore. Since then, we have grown into an international insurer and reinsurer with a local presence in 26 countries, headquartered in Sydney, Australia.

We don’t just see ourselves as an insurer, but a partner to our customers in helping them to navigate uncertainty. We provide tailored solutions across commercial, personal, and specialty products, as well as risk management solutions to help individuals and businesses manage risks, build strength and embrace change.  

With hundreds of products and deep underwriting expertise, we can cover most business risks. We apply our energy and determination to finding solutions to even the most complex challenges – and we’re not afraid to try something new, even if it means going against market conventions.

Whether it’s through our people, our deep expertise or our commitment to building strong relationships, we get to the heart of it.

Find out more and read our latest articles to help build business resilience at https://qbeeurope.com 

Sedgwick is the world’s leading risk and claims administration partner, helping clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

In the UK, we have over 2,300 experts in specific lines of business and specialists across every industry sector. Our highly trained teams manage all aspects of household and commercial property, major and complex loss, liability, third-party claims administration and speciality work – including marine, motor, agriculture, cyber, power and energy, environmental, legal services, and many more.

Sedgwick’s ESG credentials are unrivalled. Both the UK business and our managed contractor network are certified carbon neutral, and our forward-thinking carbon-saving initiatives set new industry standards. 

In everything we do, we provide caring that counts. It’s what we’re known for. Getting people back to wellness, reviving communities and helping organisations succeed requires a deep well of humanity. It’s the kind of caring that is, and always will be, at the very heart of who we are. 

Shift Technology is the leading AI platform for insurance. Shift combines generative, agentic, and predictive AI to transform underwriting, claims, and fraud & risk—driving operational efficiency, exceptional customer experiences, and measurable business impact. Trusted by the world’s leading insurers, Shift delivers AI when and where it matters most, at scale and with proven results. Learn more at www.shift-technology.com/en-gb 

Synectics Solutions is the UK leader in cross-sector risk intelligence - trusted by some of the world’s largest financial institutions to protect revenue, reputation, and regulatory standing.

With over 30 years of experience and billions in identified fraud and error savings, our approach combines consortium-powered data, AI and human expertise, and a flexible orchestration platform - empowering clients to move from reactive checks to proactive controls that materially impact business performance.

At the heart is Inside Intelligence - the strategic advantage of shared insight, collective vigilance, and a broader view of emerging threats no single organisation could achieve alone.

That’s what enables Synectics to deliver what others can’t:

• Unmatched data coverage across banking, finance, insurance, and the public sector - delivering the most complete view of risk.
• AI-powered identity and document checks to fast-track genuine customers and flag threats earlier.
• Real-time alerts and decisioning to reduce financial crime exposure and strengthen AML and KYC compliance.

Our 97% renewal rate reflects the strength of our client partnerships - built on delivery, resilience, and a shared commitment to staying ahead of shifting fraud threats in a rapidly evolving risk landscape.