The British Insurance Awards

Auto Windscreens is a leading UK vehicle glass repair and replacement provider that prides itself on delivering an excellent service to insurance partners via its honed technical expertise and high-quality customer journey.

Through its dedicated 24/7 contact centre, a network of 60 sites and a 300-strong mobile fleet, the company’s offering is designed to ensure a smooth and convenient claims experience for all parties.

Driven by innovation, Auto Windscreens recently introduced real-time management information and has just upgraded its impressive service management software. These advancements complement the company’s technician tracking capabilities, pre- and post-work video vehicle inspections and an evolving Advanced Driver Assistance Systems (ADAS) recalibration solution.

The business’ customer satisfaction rate consistently sits above 95% and on independent review site, Reevoo, 98% of those who used Auto Windscreens stated that they were happy with the service received.

The Carpenters Group is one of the UK's leading providers of insurance and legal services. We work in partnership with a number of insurers, brokers and MGA's to deliver a variety of fully outsourced claims solutions. Our team has grown to approximately 1000 staff across five locations throughout the UK. We have sites in Liverpool, Leeds, Birkenhead, Haywards Heath and Glasgow.

Our team's insurance experience combined with our legal expertise gives us the size, scale and strength to successfully work in partnership with any insurer or broker. Our long-standing relationships are testament to the quality of our service. Our focus is always on the customer and ensuring their claims journey consistently exceeds expectation.

CRIF Decision Solutions Ltd., a CRIF Group company, provides cyber risk solutions, consumer profiling and information services for the UK insurance industry to support decision management and fraud prevention. It is also the outsourcer appointed by Claims Portal Ltd. to operate the RTA, EL and PL portal. CRIF Decision Solutions Ltd has been supporting the UK insurance industry for over 20 years and is a provider of the Claims and Underwriting Exchange Register (CUE).
CRIF is a global company specialising in the development and management of credit bureau services, business information systems and credit solutions. Established in 1988 in Bologna (Italy), CRIF has an international presence, operating over four continents (Europe, America, Africa and Asia).
CRIF is the leading provider in continental Europe of banking credit information, one of the key players worldwide providing integrated services and solutions for business & commercial information and credit & marketing management, and is included in the prestigious FinTech 100, a ranking of the leading global technology solution providers to the financial services industry.
Over 6,300 banks and financial institutions and more than 55,000 business clients use CRIF services in 50 countries on a daily basis. www.crif.co.uk

DAC Beachcroft is a leading international law firm.  We help clients achieve success through providing bespoke solutions tailored to their specific needs. We’re a broad-based commercial firm with expertise across many sectors. With offices around the world our global network meets the evolving needs of our clients. Being easy to engage with means we build strong relationships that deliver high quality advice in sophisticated, customised and creative ways … one client at a time.

FM Global is a mutually owned insurance company with nearly two hundred years of experience in creating engineering based solutions for its policyholders. Representing many of the world's largest multinational companies FM Global believes that the majority of loss is preventable. FM Global partners with its clients to help them better understand and mitigate the physical and non-physical risks to their operations. With a 1,600 acre research campus, FM Global dedicates its scientific research capability, engineering expertise and capital, to create comprehensive, cost-effective solutions, which combine both loss prevention improvements and insurance protection. These solutions aim to improve our clients' resilience and ability to recover from a loss, leading to long-term earnings stability and competitive advantage.

LexisNexis Risk Solutions is a leader in providing essential information that helps insurance providers predict, assess and manage risk.

Combining cutting-edge technology, unique data and advanced scoring analytics, we provide products and services that address evolving client needs in the risk sector while upholding the highest standards of security and privacy. Our insurance solutions assist insurance providers with automating critical workflow processes to reduce expenses, improve service and position customers for growth.

We enable personal and commercial lines insurance providers to increase profitability, minimise exposure and optimise pricing.

Brokers are at the heart of our business.  As a leading personal lines insurer in the UK, we’re thrilled to be sponsoring the Personal Lines Broker of the Year award at this year’s BIA's and wish everyone good luck!

Our ambition is to be best loved by our brokers and their customers.  We strive to build trust and valuable relationships with all of our broker partners, and work in partnership in building products and developing service solutions.  Furthermore, we’ve reached new heights in personal lines with the addition of our LV= Broker Clear products – designed to help you meet the needs of your customers today and in the future.

Verisk Analytics (Nasdaq:VRSK) is a leading source of information about property/casualty insurance risk. Drawing upon unique data assets and deep domain expertise to provide innovative solutions that are integrated into customer workflows. We help our customers serve their customers better by helping them improve their own quality, productivity and timeliness across their functions such as: product development, compliance, rating, marketing, underwriting, claims, fraud, loss control, portfolio balancing, risk transfer, analytics, economic forecasting, weather, CAT modeling and more. https://www.verisk.com/insurance/