The British Insurance Awards

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This special award will be presented to an individual who has made an outstanding contribution to the success of the insurance industry through their illustrious career.

Previous winners include: Peter Wood, Victor Blake, Sir David Rowland, Allan Bridgewater, David Prosser, Scott Bell, Simon Bolam, Robert Hiscox, Walter Merricks, Lord David Hunt, Patrick Snowball, Gerry Loughney, David Slade, Ashton West, Peter Cullum, Reg Brown, Barry Smith, David Herzell, Jonathan Evans, Stephen Catlin, John O’Roarke, Annette Court, Keith Morris and David Stevens.

Firms will be able to nominate candidates they think fits this criteria and the BIA judging panel will determine the winner, which will be announced at the Awards ceremony. There is no shortlist.

Questions include: 

• Name of Nominee
• List up to five reasons why this person should be considered for the Achievement Award (max 400 words)
• Testimonials (max 250 words)

NO ENTRY FEE

Open to any insurance organisation that has been trading for less than three years as of 31 December 2021, that can demonstrate success in making a noteworthy contribution to the UK general insurance market in its short life time.

Entrants could include – but are not limited to:

• A new comer that has identified a significant market failing and/or gap and filled it
• A new comer that has helped advance the sector by using the latest technologies either as a third party provider or at the consumer interface
• A newcomer that has made a difference to the customer experience at inception, in the event of a claim or at anytime inbetween.
• The business may not be significantly profitable or fulfilled its objectives to date, but will need to demonstrate a plan that evidences great future potential for investors and customers.

Questions include: 

• Name of new business being entered for the award [Note: This is how your company will be written is shortlisted]

• Your 100 word "why we deserve to win..." declaration
• Your strategic objective(s) as a start-up (max 250 words) 
• The success(es) to date in meeting the objective(s) (max 250 words) 
• The results/outcomes (max 250 words)
• Testimonials (max 250 words)

NO ENTRY FEE

The winner of this award will be decided by the respondents to the Insurance Post Best Insurance Employer research which will carried out in H1 2022 by Insurance Post.

To make sure your firm is in the running, please make sure that enough of your staff respond to make you eligible for the award when survey opens.

Open to Insurers, Brokers and MGAs with 500 or more staff

The winner of this award will be decided by the respondents to the Insurance Post Best Insurance Employer research which will carried out in H1 2022 by Insurance Post.

To make sure your firm is in the running, please make sure that enough of your staff respond to make you eligible for the award when survey opens.

Open to Insurers, Brokers and MGAs with 500 or less staff

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Open to all UK-based insurance brokers, appointed representatives and independent intermediaries serving the SME and mid-corporate markets. Entrants should demonstrate a combination of some or all of the following:

• How they have responded to the demands of SME/Mid-Corporate customers with products/schemes or offering/s relevant to their needs
• Top quality service
• Evidence of any value-added services or support such as risk management
• Evidence of SME/mid-corporate product and/or service innovation in the context of profitable growth
• Testimonials from insurers/business partners/customers will help validate an entry

Questions include: 

• Name of company being entered for the award [Note: This is how your company will be written if shortlisted]
• Your 100 word "why we deserve to win..." declaration
• Your strategic goals/objectives in 2021/2 (max 250 words) 
• How the goals/objectives were met (max 250 words) 
• The results/outcomes (max 250 words)
• Testimonials (max 250 words)

FREE TO ENTER

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Open to all insurers authorised to conduct commercial business in the UK

The firms shortlisted for this award will be expected to do a short presentation to the British insurance Award judges, at which they will be able to fully explain their commitment to meeting commercial customer demands; strategic vision; track record of innovation and growth/ profitability.

However, all we need for now is for you to list five reasons why you should be shortlisted as Commercial Lines Insurer of the Year

Our esteemed judging panel will be aware of your businesses recent results and track record; so this gives you a chance to list five things that they might not be aware off that make your business stand apart as the Commercial Lines Insurer of the Year.

This could include examples of product developments; diversification; staff engagement; partnerships; transformational deals; digital advancement; exceptional service and/or successful political lobbying [to name just eight] that make the business stand out from the field.

You can submit customer testimonies to support your entry

Questions include: 

• Name of company being entered for the award [Note: This is how your company/companies will be written if shortlisted]
• List five reasons you deserve to be considered as the Commercial Lines Insurer of the Year (max 400 words)
• Testimonials (max 250 words)

NO ENTRY FEE

Open to any UK-based insurer, broker, MGA; or combination of any of these three. The judges will be looking for entries that:

• Have clearly demonstrated an excellent level of customer care backed by clear standards and validated monitoring of performance.
• Proof of the impact of an innovative customer care strategy on retention levels and client satisfaction.
• The entry might relate to a large customer group or a smaller more focused collective, but you need to demonstrate the two points above.
• Parties other than insurers, brokers and MGAs could be involved in the response; but the entry must come from one or a combination of the these eligible entrants.

Questions include: 

• Name of company or companies being entered for the award [Note: This is how your company/companies will be written if shortlisted]

• Your 100 word "why we deserve to win..." declaration
• The customer issue(s) you addressed (max 250 words) 
• Your response (max 250 words) 
• The results/impact of your response (max 250 words)
• Testimonials (max 250 words)

ENTRY FEE: £155

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Open to any UK-based insurer, broker, MGA; or combination of any of these three. The judges will be looking for entries that:

• Have clearly demonstrated an excellent level of engagement at every point of their buying journey from marketing to sales to customer service.
• Can provide proof of the impact of an innovative customer experience strategy including improving touchpoints and how both policyholders - and prospective policyholders - feel towards a brand.
• Have used new online/offline processes, different channels and technology to make sure customers experience a frictionless, speedy and smooth journey by reducing and removing barriers that might prevent then buying/renewing.
• Match the pre-sale/sale experience, with post sale interactions to maintain the customer interest in a business and the products/services they have purchased.
• Parties other than insurers, brokers and MGAs could be involved in the response; but the entry must come from one or a combination of the these eligible entrants.

Questions include: 

• Name of company or companies being entered for the award [Note: This is how your company/companies will be written if shortlisted]

• Your 100 word "why we deserve to win..." declaration
• The customer experience issue(s) you addressed  (max 250 words) 
• Your response (max 250 words) 
• The results/impact of your response (max 250 words)
• Testimonials (max 250 words)

ENTRY FEE £155

Sponsored by

• Aqueous Underwriting
• Arkel
• C-Quence
• First Underwriting
• Prestige Underwriting Services
• Rokstone

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Open to any claims department or relevant section of an UK-based insurer, MGA, Lloyd's syndicate, or broker/intermediary. The judges will be looking for a company that can demonstrate a combination of some or all of the following:

• Examples of a response to a single event, major issue or multiple claims that went beyond business-as-usual in 2021/22
• Use of innovative thinking/technology to make the claimant's journey smoother and/ or to streamline internal systems to the mutual benefit of the entrant and their customer
• Innovative use of supply chain/partnerships to deliver great customer service
• Evidence of staff engagement with claimants/business partners to keep them informed and up-to-date
• Testimonials from customers will help validate an entry

Questions include: 

• Name of company being entered for the award [Note: This is how your company/companies will be written if shortlisted]

• Your 100 word "why we deserve to win..." declaration
• The issue/event/claims you addressed (max 250 words) 
• The response(max 250 words) 
• The results/impact of the response (max 250 words)
• Testimonials (max 250 words)

ENTRY FEE: £155

Open to any firm/third party offering claims handling and claims management services to the insurance industry including law firms, loss adjusters, disaster recovery/restoration specialists, assessors and claims management companies. The judges will be looking for a company that can demonstrate a combination of some or all of the following:

• Examples of a response to a single event, major issue or multiple claims that went beyond business-as-usual in 2021/22
• Use of innovative thinking/technology to make the claimant's journey smoother and/ or to streamline internal systems to the mutual benefit of the entrant and their customer
• Great collaboration with insurers or other service providers to act to the betterment of the claimant's end journey
• Evidence of staff engagement with claimants/business partners to keep them informed and up-to-date
• Testimonials from customers/insurer and broker partners will help validate an entry

Questions include: 

• Name of company being entered for the award [Note: This is how your company will be written if shortlisted]

• Your 100 word "why we deserve to win..." declaration
• The issue/event/claims you addressed (max 250 words) 
• The response(max 250 words) 
• The results/impact of the response (max 250 words)
• Testimonials (max 250 words)

ENTRY FEE: £155

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This will focus on the effective and agile use of technology by general insurance companies and brokers as part of the wider shift to digitalisation. Covering both business-to-consumer and/or business-to -business relationships, judges will be looking for examples of at least one or a combination of some of the following:

• How firms that have fully engaged customers through technology platforms such telemetry, block chain, RPA, AI, apps or mobile devices to enhance their end-to-end insurance journey and create a single 360-degree view of consumer interactions.
• Evidence of success in applying the latest technologies and generating profitable business as part of a holistic response to the digital shift.
• Evidence of improved customer engagement and personalisation.
• Evidence of enhanced customer service and an integrated adoption of tools such as data analytics.
• Evidence of how a firm has reduced complexity, thereby lowering costs and increasing their ability to respond to change.

Open to insurers, MGAs, brokers and service providers, individually or working in partnership

Questions include: 

• Name of company or companies being entered for the award [[Note: This is how your company/companies will be written if shortlisted]

• Your 100 word "why we deserve to win..." declaration
• The issue you addressed (max 250 words) 
• The solution for the issue(max 250 words) 
• The results/impact of the solution (max 250 words)
• Testimonials (max 250 words)

ENTRY FEE: £155

Open to insurers, MGAs, brokers and service providers, individually or working in partnership

The judges will be looking for a company or project that:

• Aims to boost diversity and inclusion that has clear and measurable objectives.
• Can demonstrate how they have embraced the principles of diversity and inclusion within their operations
• The initiative could be an international, national or local project and should demonstrate a coherent and integrated approach.
• Evidence of the delivery of policies in action
• A clear statement of how any initiative is aligned with the company or organisations strategic and business goals

Questions include: 

• Name of company or companies being entered for the award. [Note: This is how your company/companies will be written if shortlisted]

• Your 100 word "why we deserve to win..." declaration
• The objective/s of your diversity and inclusion strategy (max 250 words) 
• How the goal/s were met (max 250 words) 
• The results/outcomes of the strategy (max 250 words)
• Testimonials (max 250 words)

ENTRY FEE: £155

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The judges will be looking for a company or project that:

• Can demonstrate how they have embraced the principles of business sustainability within their operations.
• Examples could include using resources and energy as efficiently as possible, promoting social inclusion, sustainable communities and/or well-being.
• The initiative could be an international, national or local project and should demonstrate a coherent and integrated approach.
• Shows evidence of the delivery of policies in action.
• Displays a clear statement of how any initiative is aligned with the company or organisations strategic and business goals

Open to insurers, MGAs, brokers and service providers, individually or working in partnership

Questions include: 

• Your 100 word "why we deserve to win..." declaration
• The objective/s of your sustainability strategy (max 250 words) 
• How the goal/s were met (max 250 words) 
• The results/outcomes of the strategy (max 250 words)
• Testimonials (max 250 words)

ENTRY FEE £155

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Open to all insurers authorised to conduct business in the UK

The shortlist for this category will be made up of the firms that the judges believe have demonstrated through entries in other BIA categories - including – but not restricted to - Personal Lines Insurer of the Year, Commercial Lines Insurer of the Year, Customer Care, Claims Initiative, The ESG Awards, The Professional Development Award and Digital Insurance Innovation – that they are a business that stands out from the field.

The firms shortlisted for this award will be expected to do a short presentation to the British insurance Award judges, at which they will be able to fully explain their commitment to meeting customer demands; strategic vision; track record of innovation and growth/ profitability.

NO ENTRY FEE

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This award recognises the importance of business deals, partnerships and key hires that impact the UK insurance sector.

Examples could include:

• A major affinity/ white-label deal
• An outsourcing/insourcing arrangement
• A transformational acquisition
• A major investment
• A business realignment or restructure
• A well-capitalised new entrant

The shortlist will be chosen by the judging panel and the winner will be decided by a vote among attendees of the British Insurance Awards at the Royal Albert Hall.

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ENTRY FEE: £155

Open to any outsourcer or third party service provider offering professional, advisory or technical service directly to the general insurance market or its supply chain.

The judges will be looking for:

• Evidence a business has responded innovatively to the demands of the market.
• Evidence of consistent levels of service and customer satisfaction, whether those customers are in business-to-business or business-to-consumer relationships.
• Evidence of enhanced business success through their relationship with the insurance market.
• Testimonials from insurers/business partners will help validate an entry

Questions include: 

• Name of company being entered for the award [Note: This is how your company will be written if shortlisted]

• Your 100 word "why we deserve to win..." declaration
• Your strategic goals in 2021/2(max 250 words) 
• How the goals were met (max 250 words) 
• The results/outcomes (max 250 words)
• Testimonials (max 250 words)

This special award will be presented to an individual who has made an outstanding contribution in the last 12 – 18 months, whether through the advancement of the organisation that employs them; or the wider insurance industry.

Open to anyone working in the UK insurance industry.

The winner could be someone who:

• Has led a sea change within a business through their strategic vision and/or a successful acquisition.
• Helped the wider sector through their engagement with stakeholders, regulators and politicians to effect a notable change that benefits the industry's standing in the eyes of the public and commerce.
• Firms will be able to nominate candidates they think fits this criteria and the BIA judging panel will determine the winner, which will be announced at the Awards ceremony. There is no shortlist.

Questions include: 

• Name of Nominee
• List up to five reasons why this person should be considered as Insurance Personality of the Year (max 400 words)
• Testimonials (max 250 words)

NO ENTRY FEE

Open to any business [whether insurance companies, Lloyd's syndicates, MGAs, loss adjusters, self-insureds and corporates - or a combination of any of these] engaged in responding to major loss. Entrants should:

• Use a case study or studies to demonstrate how they have responded to a UK or International major loss, which will be defined as any claim the size and scope of which takes it well beyond the routine or an incident that gives rise to a surge in claims following a natural or manmade disaster.

Examples might be single incident that gave rise to a large and complex claim (e.g. a fire in a chemical plant); or an incident that gives rise to multiple claims in a single location (e.g. a major flood, terrorist attack or storm).
The claim/s could cover catastrophic property and/or personal injury loss/es 
The major loss could be international, but the entry must demonstrate how UK-based employees played an important and material role in said response.

The judges will be looking for entries that:

• Demonstrate ability to respond to such incidents, utilising the company's own resources and co-ordination of those provided by third party suppliers.
• Testimonials from insurers/business partners will help validate an entry

Questions include: 

• Name of company or companies being entered for the award [Note: This is how your company/companies will be written if shortlisted]

• Your 100 word "why we deserve to win..." declaration
• The incident/s (max 250 words) 
• The response (max 250 words) 
• The results/impact of the response (max 250 words)
• Testimonials (max 250 words)

ENTRY FEE: £155

Open to all MGAs that do business throughout the UK. The judges will be looking for a company that can demonstrate a combination of some or all of the following:

Entrants should demonstrate a combination of some or all of the following:

• Profitable growth and customer retention
• Staff progression and promotion of professionalism
• Innovation whether in product/scheme development; marketing; and/or utilisation of technology/digital channels
• Examples of new initiatives aligned with the MGA’s strategic and business goals.

Questions include: 

• Name of company being entered for the award [Note: This is how your company will be written if shortlisted]
• Your 100 word "why we deserve to win..." declaration
• Your strategic goals/objectives in 2021/22 (max 250 words) 
• How the goals/objectives were met (max 250 words) 
• The results/outcomes (max 250 words)
• Testimonials (max 250 words)

ENTRY FEE: £155

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Open to all UK-based insurance brokers, appointed representatives and independent intermediaries serving the personal lines and micro-commercial market. Entrants should demonstrate a combination of some or all of the following:

• How they have responded to the demands of personal lines consumers with products/schemes or other offering/s relevant to their needs
• Top quality personal lines service
• Evidence of any value-added services or support
• Evidence of personal lines/micro-commercial product and/or service innovation in the context of profitable growth
• Testimonials from insurers/business partners/customers will help validate an entry

Questions include: 

• Name of company being entered for the award [Note: This is how your company will be written if shortlisted]
• Your 100 word "why we deserve to win..." declaration
• Your strategic goals/objectives in 2021/22 (max 250 words) 
• How the goals/objectives were met (max 250 words) 
• The results/outcomes (max 250 words)
• Testimonials (max 250 words)

Sponsored by

Open to all insurers authorised to conduct personal lines and micro commercial business in the UK

The firms shortlisted for this award will be expected to do a short presentation to the British insurance Award judges, at which they will be able to fully explain their commitment to meeting personal lines customer demands; strategic vision; track record of innovation and growth/ profitability.

However, all we need for now is for you to list five reasons why you should be shortlisted as Personal Lines Insurer of the Year,

Our esteemed judging panel will be aware of your businesses recent results and track record; so this gives you a chance to list five things that they might not be aware off that make your business stand apart as the Personal Lines insurer of the Year.

This could include examples of product developments; diversification; staff engagement; partnerships; transformational deals; digital advancement; exceptional service and/or successful political lobbying [to name just eight] that make the business stand out from the field.

You can submit customer testimonies to support your entry

Questions include: 

• Name of company being entered for the award [Note: This is how your company/companies will be written if shortlisted]
• List five reasons you deserve to be considered as the Personal Lines Insurer of the Year (max 400 words)
• Testimonials (max 250 words)

NO ENTRY FEE

Open to any insurer/broker or third party operating within the UK general insurance market. The judges will be looking for a company that can demonstrate a combination of some or all of the following:

• How their organisation and staff have successfully championed the development of professionalism.
• Adoption of the Chartered agenda across their business or the implementation of training across the business or to meet a specific need
• Adoption of best practice and strong professional values throughout the organisation.
• How a programme has played an integral strategic role within the business, contributing to its success.
• Evidence of benchmarking against external standards. Entries should also highlight how any initiatives have contributed to business success.

Questions include: 

• Name of company being entered for the award [Note: This is how your company will be written if shortlisted]

• Your 100 word "why we deserve to win..." declaration
• What the strategic goals were for your investment (max 250 words) 
• How the goals were met (max 250 words) 
• The results/outcomes of the investment (max 250 words)
• Testimonials (max 250 words)

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Open to any individual, organisation or partnership that can demonstrate that they have implemented an initiative or programme that has achieved the objective of making said organisation or clients/customers of said organisation more resilient to risks that could have a detrimental effect on their business/supply chain.

Entrants should demonstrate a combination of some or all of the following:

• Board level engagement and how this is achieved 
• Alignment/integration with the organisation's business model 
• Risk leadership, highlighting the use of risk management to support achievement of operational and/or strategic objectives 
• Improved resilience with examples including the implementation of rapid response plans or application of lessons learned, including near misses 
• Knowledge sharing among stakeholders to introduce good practice 
• Tangible outcomes with examples such as evidence of cost savings, reduced error rates or sustained revenue enhancement/profitability

Questions include: 

• Name of person, team, company or companies being entered for the award [Note: This is how you, your team, company or companies will be written if shortlisted]
• Your 100 word "why we deserve to win..." declaration
• The issue/s you addressed (max 250 words) 
• The response (max 250 words) 
• The results/impact of the response (max 250 words)
• Testimonials (max 250 words)

FREE TO ENTER

Open to all insurers authorised to conduct business in the UK that have a deep understanding and expertise in a specialist line/specialist lines, including - but not restricted to - legal expenses, high net worth, specie, cyber, marine, aviation, engineering, animal health, political risks; Or working with dedicated industry sectors/professions.

Entrants should demonstrate a combination of some or all of the following:

• How they have responded to the demands of customers with a product/scheme or offering/s relevant to their needs
• Evidence of any value-added services or support such as risk management advice/inhouse claims handling
• Profitable growth and customer retention
• Innovation whether in product/scheme development; marketing; and/or utilisation of technology/digital channels
• Examples of other initiatives aligned with the insurer's strategic and business goals.
• Testimonials from insurers/business partners/clients will help validate an entry

Questions include: 

• Name of company being entered for the award [Note: This is how your company will be written if shortlisted]
• Your 100 word "why we deserve to win..." declaration
• Your strategic goals in 2021/2(max 250 words) 
• How the goals were met (max 250 words) 
• The results/outcomes (max 250 words)
• Testimonials (max 250 words)

ENTRY FEE: £155

This award focuses on business and administrative processes. Judges will be looking for:

• Evidence that the application of new information and communications technology has enhanced the quality, efficiency and cost-effectiveness of its business administration.
• Evidence of greater efficiency, better customer service, lower error rates and effective implementation within agreed budgets and timetables.

Open to UK-based insurers, MGAs, brokers and service providers, individually or working in partnership

Questions include: 

• Name of company or companies being entered for the award [Note: This is how your company/companies will be written is shortlisted]

• Your 100 word "why we deserve to win..." declaration
• The issue you addressed in 2021/2(max 250 words) 
• The solution for the issue (max 250 words) 
• The results/impact of the solution (max 250 words)
• Testimonials (max 250 words)

ENTRY FEE £155

Open to anyone working in the UK general insurance industry aged 30 or under on the closing date in March 2022. The judges will be looking for a person who has achieved the following:

• Made significant strides in their professional development
• Can clearly demonstrate their contribution to the organisation, team or department in which he or she works.
• Has made a mark outside their employer, either on a macro industry level or through business aligned activities.
• All nominations must be made or supported by the person's departmental manager.

Questions include: 

• Name of nominee
• Age of nominee in March 2022
• Nominee's company
• Your 100 word "why they deserve to win..." declaration
• The achiever's professional development: (max 250 words)
• The achiever's contribution to the business/wider industry: (max 250 words)
• The results/outcomes of the achiever's development and contribution: (max 250 words)
• Testimonials (max 250 words)

FREE TO ENTER