The British Insurance Awards
Attracting 2,000 guests from all over the country, the BIAs are truly a night for the whole insurance community. 28 categories cover general insurance, SMEs, claims specialists, brokers, underwriters and companies that provide services to the UK insurance sector.

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Meet our sponsors
At Ageas, we want to get straight down to business. Your business. Helping it grow by creating proven solutions that really understand your customers’ needs and offer great value. We focus on developing a straightforward partnership with you – founded on good listening, mutual trust and results. We do this because when we get together and think practically, great things can happen – so let’s get to work, together.
Arc Legal Group is a specialist provider of ancillary products and services with deep knowledge and experience in each of our chosen markets. With over two decades of industry experience, we are experts in our field with superb product and market knowledge with digital innovation at the heart of our business. We are reliable, ethical, and obsessed with delivering high quality ‘bespoke’ products and excellent customer service.
Flexibility is central to our business ethos, and our underwriting knowledge and capacity is supported by our parent company, AmTrust, and trusted relationships with a host of major ‘A rated’ underwriters including RSA and Canopius.
An AmTrust Financial company.
Contact us: [email protected]
Website: www.arclegal.co.uk
Arch Insurance UK Regional Division spans 14 regional hubs, staffed by empowered, experienced underwriters and specialist claims professionals, providing quick decisions to ensure our brokers secure the best possible insurance solution for their clients.
The products we offer include Accident & Travel, Commercial Combined, Financial & Professional Lines, Marine, Motor, Property, Products Liability, Terrorism and Trades insurance, plus a range of risk management and associated professional services.
As part of Arch Capital Group Ltd., we offer A+ rated security and capacity to ensure our broker relationships are built for the long term.
To find out more, visit www.archinsurance.co.uk.
Auto Windscreens is a leading UK vehicle glass repair and replacement provider that prides itself on delivering value and an excellent service to insurance partners through technical expertise and a high-quality customer journey.
Through its dedicated 24/7 contact centre, growing network of 70 service centres and a 300-strong mobile fleet, the company provides a smooth and convenient claims experience.
In 2021, the business achieved a score of 90.6 in the Institute of Customer Service’s UK Customer Satisfaction Index and is rated Excellent with a TrustScore of 4.6 out of 5 on the independent review site Trustpilot.
Auto Windscreens is proud to have been a carbon neutral business since 2017.
Aviva is the UK’s leading savings, retirement, investments and insurance business. Aviva exists to be with its customers when it really matters. It helps them to make the most of their lives by understanding that what they do today creates what is possible tomorrow. Aviva has been taking care of people for more than 320 years and is deeply invested in its people, customers, communities and the planet.
Barbour ABI delivers market-leading construction intelligence, insight and analysis, enabling customers to identify new business opportunities, monitor clients and competitor relationships and make smarter, more timely decisions.
Founded over 80 years ago, Barbour ABI has the largest UK-based team of construction research experts, who make over 1 million calls every year to key decision makers to unearth the project details that give customers competitive edge.
Barbour ABI information is trusted by the UK’s governing bodies and leading organisations. The Office for National Statistics has used their data since 2012 to supply the New Orders Estimates. They also partner the Infrastructure and Projects Authority, collecting, collating and publishing the future construction pipeline for HM Government.
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organisation of over 300,000 team members in nearly 50 countries. With its strong 50-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.
Get The Future You Want | www.capgemini.com
Carpe Data leverages unique and predictive data to enable automation and improve insurance outcomes across the industry. Already well known for its claims automation technology, Carpe Data now provides small commercial insurers with advanced classification, risk characteristics, and predictive scores for more than 45 million businesses across the United States. Based in Santa Barbara, Carpe Data employs over 130 people across the US, UK, and Portugal who are committed to helping insurers achieve peak efficiency while supporting superior claims and underwriting experiences.
Carpenters Group are one of the UK’s leading providers of insurance and legal services. We work in partnership with insurers, brokers and MGA’s to deliver a variety of fully outsourced claims solutions. Our team has grown to approximately 1000 employees across five offices throughout the UK. We have sites in Liverpool, Birkenhead, Haywards Heath and Glasgow.
Our team’s insurance experience combined with our legal expertise gives us the size, scale and strength to successfully work in partnership with any insurer or broker. Our long-standing relationships are testament to the quality of our service. Our focus is always on the customer and ensuring their claims journey consistently exceeds expectation.
The Chartered Insurance Institute is the professional body dedicated to building trust in the insurance and financial planning profession. Our strapline Standards. Professionalism. Trust. embodies our commitment to driving confidence in the power of professional standards: competence, integrity and care for the customer. We deliver that commitment through relevant learning, insightful leadership and an engaged membership.
Our 124,000 members commit to high professional standards by maintaining continuing professional development and abiding by our Code of Ethics. The Chartered Insurance Institute is proud to be a member of the Chartered Body Alliance and the Institute for Global Insurance Education.
As the pioneers of premium finance, we have been making it easier for 1 in 7 UK families and 1 in 20 UK businesses to manage their money for 45 years. Working with 1,600 brokers across their 2,000+ offices to help over 3 million people across the UK and Ireland spread the cost of their insurance through regular monthly payments. We're also part of Close Brothers Group, a leading UK merchant banking group and FTSE250 company listed on the London Stock Exchange, which means we're able to offer the financial security and stability our broker partners need.
For over 80 years, Crawford has led the industry through a relentless focus on people and the innovative tools that empower them. At Crawford, we're not just embracing change, we're leading it. We're thinking beyond the traditional and bringing together solutions to meet our customers' needs today while anticipating the needs of tomorrow.
Crawford believes in giving back to the communities we serve and responsibly stewarding our resources so we are proud to sponsor the charity award in support of The Insurance Charities and Insurance United Against Dementia.
CRIF Decision Solutions Ltd., a CRIF Group company, provides information services, and open banking and digital solutions for the UK financial sector to support decision management, consumer profiling, fraud prevention and digital transformation. It is also the outsourcer appointed by Claims Portal Ltd. to operate the RTA, EL and PL portal. CRIF Decision Solutions Ltd. has been supporting the UK insurance industry for over 20 years and is a provider of the Claims and Underwriting Exchange Register (CUE).
Over 10,500 banks, 600 insurance companies and more than 82,000 business clients use CRIF services in 50 countries around the world.
crif.co.uk
DAC Beachcroft is an international, commercial firm with a strong regional UK presence. We act across the full breadth of the insurance market, and understand both the strategic and the day-to-day issues our clients face. We are recognised as a pre-eminent advisor to the insurance market, and we place a strong emphasis on the long-term relationships we build so that we can really add value to the evolving needs of our clients.
We bring together our impactful, innovative insights and provide high quality advisory and dispute resolution services to insurers and their clients operating in both established and emerging markets.
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.
Technology and innovation are what make the Davies difference. Driven by a dedication to service, but excited by innovation. Our innovative solutions are used to drive improvements and efficiencies in delivery of service for all our insurance and highly regulated clients.

Founded in 1957, Enterprise Rent-A-Car is an internationally recognised brand with more than 7,600 corporately owned neighbourhood and airport locations in more than 100 countries around the world.
Specialising in the provision of replacement vehicles and courtesy cars that are relied upon in the event of an accident,
As a privately owned company,
EXL (NASDAQ: EXLS) is a leading operations management and analytics company that helps our clients build and grow sustainable businesses.
By orchestrating our domain expertise, data, analytics and digital technology, we look deeper to design and manage agile, customer-centric operating models to improve global operations, drive profitability, enhance customer satisfaction, increase data-driven insights, and manage risk and compliance.
Headquartered in New York, EXL has more than 31,700 professionals in locations throughout the United States, the UK, Europe, India, the Philippines, Colombia, Australia and South Africa.
EXL serves multiple industries including insurance, healthcare, banking and financial services, utilities, travel, transportation and logistics, media and retail, among others
Fadata Group is a leading provider of software solutions for insurance companies worldwide. It helps insurers stay competitive in the digital economy by implementing the processes needed to connect faster and more effectively with their customers and distribution partners.
Recognized as a market-leading solution provider by analysts at Gartner and Celent, Fadata has clients in over 30 countries across Europe, the Middle East, Africa and Latin America. Fadata is headquartered in Munich and has an extensive international distribution and implementation partner network.
Fadata’s shareholders include The Riverside Company, a global private equity firm, and Charles Taylor plc., the London-based global provider of insurance services.
For more information please visit www.fadata.eu
Established nearly two centuries ago, FM Global is a mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its client-owners. These owners, who share the belief that the majority of property loss is preventable, represent many of the world’s largest organizations, including one of every three Fortune 1000 companies. They work with FM Global to better understand the hazards that can impact their business continuity in order to make cost-effective risk management decisions, combining property loss prevention with insurance protection.
Currently leading one of the largest Guidewire cloud implementations, with six centres of Guidewire specialisation worldwide and three Guidewire innovation awards, GFT is the natural choice for help in taking Guidewire to the cloud. Customer satisfaction is our priority; our experience and bespoke tooling ensure the success of your cloud transformation. Located in more than 15 countries, GFT employs 9,000 people.
To find out more, please visit gft.com/gwcloud

About Harbour Underwriting
Harbour Underwriting Limited (HUL) is part of the Harbour Solutions Group of companies and is one of the leading providers of commercial dispute insurance for both claimants and defendants.
We provide After the Event insurance cover against the costs incurred in bringing or defending legal or arbitration proceedings in commercial disputes. We work with insurance brokers, law firm, funders and advisors to help their commercial clients mitigate the risk of litigation or arbitration.
Our products include adverse costs cover, own side disbursements cover, own side solicitor’s fees cover, anti-avoidance endorsements and deeds of indemnity to provide security for costs, appeals insurance, and damages-based agreement (DBA) and conditional fee agreement (CFA) insurance.
These core products apply to all forms and at all stages of commercial litigation and arbitration, and in conjunction with all financing options, including self-funded, third-party funding, DBAs and CFAs, etc.
We are authorised and regulated by the Financial Conduct Authority.
The familiar Haynes brand has been a valuable source of accurate motor industry data to both the motorist and UK businesses for the last 60 years.
HaynesPro enjoy a collaborative relationship, working with Government agencies, key suppliers and nationwide providers of products and services specific to the UK automotive space.
Managing in excess of 250 million data transactions per year specific to the UK motor industry, HaynesPro (the B2B division of Haynes Group) are in a unique position to provide vehicle data, insight, reporting and analysis, specific to the motor insurance market.
Kennedys is a global law firm with particular expertise in litigation and dispute resolution – especially in defending insurance and liability claims. Insurance claims and coverage expertise is deeply ingrained in every Kennedys office worldwide. Its lawyers provide a range of specialist legal services to insurers, reinsurers, corporates, healthcare providers, public sector bodies and other organisations, for all lines of business, delivering straightforward advice even when the issues are complex.
LexisNexis® Risk Solutions harnesses the power of data and advanced analytics to provide insights that help businesses and governmental entities reduce risk and improve decisions to benefit people around the globe. We provide data and technology solutions for a wide range of industries including insurance, financial services, healthcare and government. Headquartered in metro Atlanta, Georgia, we have offices throughout the world and are part of RELX (LSE: REL/NYSE: RELX), a global provider of information-based and analytics and decision tools for professional and business customers. For more information, please visit www.risk.lexisnexis.co.uk and www.relx.com.
PayPal has been at the forefront of the digital payment revolution for more than 20 years. It leverages technology to make financial services and commerce more convenient, affordable and secure, and its platform is used by more than 425 million consumers and businesses in more than 200 markets.
Premium Credit is the leading provider of premium finance in the UK and Ireland. We are a multi-award winning company and only premium finance provider accredited by BIBA. We lend over £3.8bn each year as we deliver on our purpose to proudly support our community of more than 2.1m personal and commercial customers and partners in creating opportunities through convenient payments
Salesforce is the #1 CRM, bringing companies and customers together in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies—cloud, mobile, social, blockchain, voice, and artificial intelligence—to connect to their customers in a whole new way. They are coming to us as their trusted advisor, and together we are transforming their businesses around the customer.
Salesforce Customer 360 is our vision for how we help customers with their digital transformations. It’s an integrated CRM platform that unites marketing, sales, commerce, service and more to give companies a single source of truth about their customers. It gives these teams a single, shared view of their customers so they can deliver the intelligent, personalized experiences their customers have come to expect from every brand and build lasting, trusted relationships.
Salesforce will power more than 2 trillion B2B and B2C transactions this year for more than 150,000 companies and millions of Trailblazers--the individuals and their organizations who are using Salesforce to drive innovation, grow their careers, transform their businesses and give back to the community.
Salesforce is committed to a set of core values--trust, customer success, innovation, and equality of every human being. Salesforce is one of the leaders on Fortune’s World's Best Workplaces list, and Forbes has ranked the company one of the world's most innovative companies for nine years in a row. For information, please visit salesforce.com/uk.
Count on Sedgwick around the world.
Sedgwick brings together robust global capabilities and local talent and expertise to provide technology-enabled risk, benefits and integrated business solutions across United Kingdom and around the world.
At Sedgwick, caring counts.® Taking care of people and organisations – from public and private employers, to insurers and their policyholders – is at the heart of everything we do. We provide the services and expertise you are looking for, wherever you are, when you need us most.
Verisk Analytics (Nasdaq:VRSK) is a leading source of information about property/casualty insurance risk. Drawing upon unique data assets and deep domain expertise to provide innovative solutions that are integrated into customer workflows. We help our customers serve their customers better by helping them improve their own quality, productivity and timeliness across their functions such as: product development, compliance, rating, marketing, underwriting, claims, fraud, loss control, portfolio balancing, risk transfer, analytics, economic forecasting, weather, CAT modeling and more. https://www.verisk.com/insurance/
WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company. WNS combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally led transformational solutions with over 400 clients across various industries. WNS delivers an entire spectrum of BPM solutions including industry-specific offerings, customer experience services, finance and accounting, human resources, procurement, and research and analytics to re-imagine the digital future of businesses. As of March 31, 2022, WNS had 52,081 professionals across 54 delivery centers worldwide including facilities in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, the United Kingdom, and the United States.
For more information, visit www.wns.com or follow us on Facebook, Twitter, LinkedIn, and Instagram.

Contact Us
If you have any queries regarding the British Insurance Awards, please contact the relevant person below:

Table Booking
Sabrina Dodge
Head of Delegate & Training Sales
TEL: +44 (0)20 7316 9586
EMAIL: [email protected]

Sponsorship Opportunities
Chris Finnegan
Commercial Director
TEL: +44 20 7316 9632
EMAIL: [email protected]


Marketing Enquiries
Molly Buckingham
Marketing Executive
TEL: +44 20 7316 9551
EMAIL: [email protected]


Categories 2022
Achievement Award
Sponsored by
This special award will be presented to an individual who has made an outstanding contribution to the success of the insurance industry through their illustrious career.
Previous winners include: Peter Wood, Victor Blake, Sir David Rowland, Allan Bridgewater, David Prosser, Scott Bell, Simon Bolam, Robert Hiscox, Walter Merricks, Lord David Hunt, Patrick Snowball, Gerry Loughney, David Slade, Ashton West, Peter Cullum, Reg Brown, Barry Smith, David Herzell, Jonathan Evans, Stephen Catlin, John O’Roarke, Annette Court, Keith Morris and David Stevens.
Firms will be able to nominate candidates they think fits this criteria and the BIA judging panel will determine the winner, which will be announced at the Awards ceremony. There is no shortlist.
Questions include:
- Name of Nominee
- List up to five reasons why this person should be considered for the Achievement Award (max 400 words)
- Testimonials (max 250 words)
NO ENTRY FEE
Best Newcomer Award
Open to any insurance organisation that has been trading for less than three years as of 31 December 2021, that can demonstrate success in making a noteworthy contribution to the UK general insurance market in its short life time.
Entrants could include – but are not limited to:
- A new comer that has identified a significant market failing and/or gap and filled it
- A new comer that has helped advance the sector by using the latest technologies either as a third party provider or at the consumer interface
- A newcomer that has made a difference to the customer experience at inception, in the event of a claim or at anytime inbetween.
- The business may not be significantly profitable or fulfilled its objectives to date, but will need to demonstrate a plan that evidences great future potential for investors and customers.
Questions include:
- Name of new business being entered for the award [Note: This is how your company will be written is shortlisted]
- Your 100 word "why we deserve to win..." declaration
- Your strategic objective(s) as a start-up (max 250 words)
- The success(es) to date in meeting the objective(s) (max 250 words)
- The results/outcomes (max 250 words)
- Testimonials (max 250 words)
NO ENTRY FEE
Best Insurance Employer - Large
The winner of this award will be decided by the respondents to the Insurance Post Best Insurance Employer research which will carried out in H1 2022 by Insurance Post.
To make sure your firm is in the running, please make sure that enough of your staff respond to make you eligible for the award when survey opens.
Open to Insurers, Brokers and MGAs with 500 or more staff
Best Insurance Employer - SME
The winner of this award will be decided by the respondents to the Insurance Post Best Insurance Employer research which will carried out in H1 2022 by Insurance Post.
To make sure your firm is in the running, please make sure that enough of your staff respond to make you eligible for the award when survey opens.
Open to Insurers, Brokers and MGAs with 500 or less staff
Commercial Lines Broker of the Year SME/Mid Corporate
Sponsored by
Open to all UK-based insurance brokers, appointed representatives and independent intermediaries serving the SME and mid-corporate markets. Entrants should demonstrate a combination of some or all of the following:
- How they have responded to the demands of SME/Mid-Corporate customers with products/schemes or offering/s relevant to their needs
- Top quality service
- Evidence of any value-added services or support such as risk management
- Evidence of SME/mid-corporate product and/or service innovation in the context of profitable growth
- Testimonials from insurers/business partners/customers will help validate an entry
Questions include:
- Name of company being entered for the award [Note: This is how your company will be written if shortlisted]
- Your 100 word "why we deserve to win..." declaration
- Your strategic goals/objectives in 2021/2 (max 250 words)
- How the goals/objectives were met (max 250 words)
- The results/outcomes (max 250 words)
- Testimonials (max 250 words)
FREE TO ENTER
Commercial Lines Insurer of the Year
Sponsored by
Open to all insurers authorised to conduct commercial business in the UK
The firms shortlisted for this award will be expected to do a short presentation to the British insurance Award judges, at which they will be able to fully explain their commitment to meeting commercial customer demands; strategic vision; track record of innovation and growth/ profitability.
However, all we need for now is for you to list five reasons why you should be shortlisted as Commercial Lines Insurer of the Year
Our esteemed judging panel will be aware of your businesses recent results and track record; so this gives you a chance to list five things that they might not be aware off that make your business stand apart as the Commercial Lines Insurer of the Year.
This could include examples of product developments; diversification; staff engagement; partnerships; transformational deals; digital advancement; exceptional service and/or successful political lobbying [to name just eight] that make the business stand out from the field.
You can submit customer testimonies to support your entry
Questions include:
- Name of company being entered for the award [Note: This is how your company/companies will be written if shortlisted]
- List five reasons you deserve to be considered as the Commercial Lines Insurer of the Year (max 400 words)
- Testimonials (max 250 words)
NO ENTRY FEE
Customer Care Award
Open to any UK-based insurer, broker, MGA; or combination of any of these three. The judges will be looking for entries that:
- Have clearly demonstrated an excellent level of customer care backed by clear standards and validated monitoring of performance.
- Proof of the impact of an innovative customer care strategy on retention levels and client satisfaction.
- The entry might relate to a large customer group or a smaller more focused collective, but you need to demonstrate the two points above.
- Parties other than insurers, brokers and MGAs could be involved in the response; but the entry must come from one or a combination of the these eligible entrants.
Questions include:
- Name of company or companies being entered for the award [Note: This is how your company/companies will be written if shortlisted]
- Your 100 word "why we deserve to win..." declaration
- The customer issue(s) you addressed (max 250 words)
- Your response (max 250 words)
- The results/impact of your response (max 250 words)
- Testimonials (max 250 words)
ENTRY FEE: £155
Customer Experience Award
Sponsored by
Open to any UK-based insurer, broker, MGA; or combination of any of these three. The judges will be looking for entries that:
- Have clearly demonstrated an excellent level of engagement at every point of their buying journey from marketing to sales to customer service.
- Can provide proof of the impact of an innovative customer experience strategy including improving touchpoints and how both policyholders - and prospective policyholders - feel towards a brand.
- Have used new online/offline processes, different channels and technology to make sure customers experience a frictionless, speedy and smooth journey by reducing and removing barriers that might prevent then buying/renewing.
- Match the pre-sale/sale experience, with post sale interactions to maintain the customer interest in a business and the products/services they have purchased.
- Parties other than insurers, brokers and MGAs could be involved in the response; but the entry must come from one or a combination of the these eligible entrants.
Questions include:
- Name of company or companies being entered for the award [Note: This is how your company/companies will be written if shortlisted]
- Your 100 word "why we deserve to win..." declaration
- The customer experience issue(s) you addressed (max 250 words)
- Your response (max 250 words)
- The results/impact of your response (max 250 words)
- Testimonials (max 250 words)
ENTRY FEE £155
Managing General Agent of the Year
Sponsored by
- Aqueous Underwriting
- Arkel
- C-Quence
- First Underwriting
- Prestige Underwriting Services
- Rokstone
Claims Initiative of the Year - Insurer
Sponsored by
Open to any claims department or relevant section of an UK-based insurer, MGA, Lloyd's syndicate, or broker/intermediary. The judges will be looking for a company that can demonstrate a combination of some or all of the following:
- Examples of a response to a single event, major issue or multiple claims that went beyond business-as-usual in 2021/22
- Use of innovative thinking/technology to make the claimant's journey smoother and/ or to streamline internal systems to the mutual benefit of the entrant and their customer
- Innovative use of supply chain/partnerships to deliver great customer service
- Evidence of staff engagement with claimants/business partners to keep them informed and up-to-date
- Testimonials from customers will help validate an entry
Questions include:
- Name of company being entered for the award [Note: This is how your company/companies will be written if shortlisted]
- Your 100 word "why we deserve to win..." declaration
- The issue/event/claims you addressed (max 250 words)
- The response(max 250 words)
- The results/impact of the response (max 250 words)
- Testimonials (max 250 words)
ENTRY FEE: £155
Claims Initiative of the Year - Insurance Partner

Open to any firm/third party offering claims handling and claims management services to the insurance industry including law firms, loss adjusters, disaster recovery/restoration specialists, assessors and claims management companies. The judges will be looking for a company that can demonstrate a combination of some or all of the following:
- Examples of a response to a single event, major issue or multiple claims that went beyond business-as-usual in 2021/22
- Use of innovative thinking/technology to make the claimant's journey smoother and/ or to streamline internal systems to the mutual benefit of the entrant and their customer
- Great collaboration with insurers or other service providers to act to the betterment of the claimant's end journey
- Evidence of staff engagement with claimants/business partners to keep them informed and up-to-date
- Testimonials from customers/insurer and broker partners will help validate an entry
Questions include:
- Name of company being entered for the award [Note: This is how your company will be written if shortlisted]
- Your 100 word "why we deserve to win..." declaration
- The issue/event/claims you addressed (max 250 words)
- The response(max 250 words)
- The results/impact of the response (max 250 words)
- Testimonials (max 250 words)
ENTRY FEE: £155
Digital Insurance Innovation of the Year
Sponsored by
This will focus on the effective and agile use of technology by general insurance companies and brokers as part of the wider shift to digitalisation. Covering both business-to-consumer and/or business-to -business relationships, judges will be looking for examples of at least one or a combination of some of the following:
- How firms that have fully engaged customers through technology platforms such telemetry, block chain, RPA, AI, apps or mobile devices to enhance their end-to-end insurance journey and create a single 360-degree view of consumer interactions.
- Evidence of success in applying the latest technologies and generating profitable business as part of a holistic response to the digital shift.
- Evidence of improved customer engagement and personalisation.
- Evidence of enhanced customer service and an integrated adoption of tools such as data analytics.
- Evidence of how a firm has reduced complexity, thereby lowering costs and increasing their ability to respond to change.
Open to insurers, MGAs, brokers and service providers, individually or working in partnership
Questions include:
- Name of company or companies being entered for the award [[Note: This is how your company/companies will be written if shortlisted]
- Your 100 word "why we deserve to win..." declaration
- The issue you addressed (max 250 words)
- The solution for the issue(max 250 words)
- The results/impact of the solution (max 250 words)
- Testimonials (max 250 words)
ENTRY FEE: £155
ESG: Diversity and Inclusion Initiative of the Year
Open to insurers, MGAs, brokers and service providers, individually or working in partnership
The judges will be looking for a company or project that:
- Aims to boost diversity and inclusion that has clear and measurable objectives.
- Can demonstrate how they have embraced the principles of diversity and inclusion within their operations
- The initiative could be an international, national or local project and should demonstrate a coherent and integrated approach.
- Evidence of the delivery of policies in action
- A clear statement of how any initiative is aligned with the company or organisations strategic and business goals
Questions include:
- Name of company or companies being entered for the award. [Note: This is how your company/companies will be written if shortlisted]
- Your 100 word "why we deserve to win..." declaration
- The objective/s of your diversity and inclusion strategy (max 250 words)
- How the goal/s were met (max 250 words)
- The results/outcomes of the strategy (max 250 words)
- Testimonials (max 250 words)
ENTRY FEE: £155
ESG: Sustainability Initiative of the Year
Sponsored by
The judges will be looking for a company or project that:
- Can demonstrate how they have embraced the principles of business sustainability within their operations.
- Examples could include using resources and energy as efficiently as possible, promoting social inclusion, sustainable communities and/or well-being.
- The initiative could be an international, national or local project and should demonstrate a coherent and integrated approach.
- Shows evidence of the delivery of policies in action.
- Displays a clear statement of how any initiative is aligned with the company or organisations strategic and business goals
Open to insurers, MGAs, brokers and service providers, individually or working in partnership
Questions include:
- Your 100 word "why we deserve to win..." declaration
- The objective/s of your sustainability strategy (max 250 words)
- How the goal/s were met (max 250 words)
- The results/outcomes of the strategy (max 250 words)
- Testimonials (max 250 words)
ENTRY FEE £155
General Insurer of the Year
Sponsored by
Open to all insurers authorised to conduct business in the UK
The shortlist for this category will be made up of the firms that the judges believe have demonstrated through entries in other BIA categories - including – but not restricted to - Personal Lines Insurer of the Year, Commercial Lines Insurer of the Year, Customer Care, Claims Initiative, The ESG Awards, The Professional Development Award and Digital Insurance Innovation – that they are a business that stands out from the field.
The firms shortlisted for this award will be expected to do a short presentation to the British insurance Award judges, at which they will be able to fully explain their commitment to meeting customer demands; strategic vision; track record of innovation and growth/ profitability.
NO ENTRY FEE
Industry Impact Award
Sponsored by
This award recognises the importance of business deals, partnerships and key hires that impact the UK insurance sector.
Examples could include:
- A major affinity/ white-label deal
- An outsourcing/insourcing arrangement
- A transformational acquisition
- A major investment
- A business realignment or restructure
- A well-capitalised new entrant
The shortlist will be chosen by the judging panel and the winner will be decided by a vote among attendees of the British Insurance Awards at the Royal Albert Hall.
Insurance Partner of the Year
Sponsored by
ENTRY FEE: £155
Open to any outsourcer or third party service provider offering professional, advisory or technical service directly to the general insurance market or its supply chain.
The judges will be looking for:
- Evidence a business has responded innovatively to the demands of the market.
- Evidence of consistent levels of service and customer satisfaction, whether those customers are in business-to-business or business-to-consumer relationships.
- Evidence of enhanced business success through their relationship with the insurance market.
- Testimonials from insurers/business partners will help validate an entry
Questions include:
- Name of company being entered for the award [Note: This is how your company will be written if shortlisted]
- Your 100 word "why we deserve to win..." declaration
- Your strategic goals in 2021/2(max 250 words)
- How the goals were met (max 250 words)
- The results/outcomes (max 250 words)
- Testimonials (max 250 words)
Insurance Personality of the Year
This special award will be presented to an individual who has made an outstanding contribution in the last 12 – 18 months, whether through the advancement of the organisation that employs them; or the wider insurance industry.
Open to anyone working in the UK insurance industry.
The winner could be someone who:
- Has led a sea change within a business through their strategic vision and/or a successful acquisition.
- Helped the wider sector through their engagement with stakeholders, regulators and politicians to effect a notable change that benefits the industry's standing in the eyes of the public and commerce.
- Firms will be able to nominate candidates they think fits this criteria and the BIA judging panel will determine the winner, which will be announced at the Awards ceremony. There is no shortlist.
Questions include:
- Name of Nominee
- List up to five reasons why this person should be considered as Insurance Personality of the Year (max 400 words)
- Testimonials (max 250 words)
NO ENTRY FEE
Major Loss Award
Open to any business [whether insurance companies, Lloyd's syndicates, MGAs, loss adjusters, self-insureds and corporates - or a combination of any of these] engaged in responding to major loss. Entrants should:
- Use a case study or studies to demonstrate how they have responded to a UK or International major loss, which will be defined as any claim the size and scope of which takes it well beyond the routine or an incident that gives rise to a surge in claims following a natural or manmade disaster.
Examples might be single incident that gave rise to a large and complex claim (e.g. a fire in a chemical plant); or an incident that gives rise to multiple claims in a single location (e.g. a major flood, terrorist attack or storm).
The claim/s could cover catastrophic property and/or personal injury loss/es
The major loss could be international, but the entry must demonstrate how UK-based employees played an important and material role in said response.
The judges will be looking for entries that:
- Demonstrate ability to respond to such incidents, utilising the company's own resources and co-ordination of those provided by third party suppliers.
- Testimonials from insurers/business partners will help validate an entry
Questions include:
- Name of company or companies being entered for the award [Note: This is how your company/companies will be written if shortlisted]
- Your 100 word "why we deserve to win..." declaration
- The incident/s (max 250 words)
- The response (max 250 words)
- The results/impact of the response (max 250 words)
- Testimonials (max 250 words)
ENTRY FEE: £155
Managing General Agent of the Year
Open to all MGAs that do business throughout the UK. The judges will be looking for a company that can demonstrate a combination of some or all of the following:
Entrants should demonstrate a combination of some or all of the following:
- Profitable growth and customer retention
- Staff progression and promotion of professionalism
- Innovation whether in product/scheme development; marketing; and/or utilisation of technology/digital channels
- Examples of new initiatives aligned with the MGA’s strategic and business goals.
Questions include:
- Name of company being entered for the award [Note: This is how your company will be written if shortlisted]
- Your 100 word "why we deserve to win..." declaration
- Your strategic goals/objectives in 2021/22 (max 250 words)
- How the goals/objectives were met (max 250 words)
- The results/outcomes (max 250 words)
- Testimonials (max 250 words)
ENTRY FEE: £155
Personal Lines Broker of the Year
Sponsored by
Open to all UK-based insurance brokers, appointed representatives and independent intermediaries serving the personal lines and micro-commercial market. Entrants should demonstrate a combination of some or all of the following:
- How they have responded to the demands of personal lines consumers with products/schemes or other offering/s relevant to their needs
- Top quality personal lines service
- Evidence of any value-added services or support
- Evidence of personal lines/micro-commercial product and/or service innovation in the context of profitable growth
- Testimonials from insurers/business partners/customers will help validate an entry
Questions include:
- Name of company being entered for the award [Note: This is how your company will be written if shortlisted]
- Your 100 word "why we deserve to win..." declaration
- Your strategic goals/objectives in 2021/22 (max 250 words)
- How the goals/objectives were met (max 250 words)
- The results/outcomes (max 250 words)
- Testimonials (max 250 words)
Personal Lines Insurer of the Year
Sponsored by
Open to all insurers authorised to conduct personal lines and micro commercial business in the UK
The firms shortlisted for this award will be expected to do a short presentation to the British insurance Award judges, at which they will be able to fully explain their commitment to meeting personal lines customer demands; strategic vision; track record of innovation and growth/ profitability.
However, all we need for now is for you to list five reasons why you should be shortlisted as Personal Lines Insurer of the Year,
Our esteemed judging panel will be aware of your businesses recent results and track record; so this gives you a chance to list five things that they might not be aware off that make your business stand apart as the Personal Lines insurer of the Year.
This could include examples of product developments; diversification; staff engagement; partnerships; transformational deals; digital advancement; exceptional service and/or successful political lobbying [to name just eight] that make the business stand out from the field.
You can submit customer testimonies to support your entry
Questions include:
- Name of company being entered for the award [Note: This is how your company/companies will be written if shortlisted]
- List five reasons you deserve to be considered as the Personal Lines Insurer of the Year (max 400 words)
- Testimonials (max 250 words)
NO ENTRY FEE
Professional Development Award
Open to any insurer/broker or third party operating within the UK general insurance market. The judges will be looking for a company that can demonstrate a combination of some or all of the following:
- How their organisation and staff have successfully championed the development of professionalism.
- Adoption of the Chartered agenda across their business or the implementation of training across the business or to meet a specific need
- Adoption of best practice and strong professional values throughout the organisation.
- How a programme has played an integral strategic role within the business, contributing to its success.
- Evidence of benchmarking against external standards. Entries should also highlight how any initiatives have contributed to business success.
Questions include:
- Name of company being entered for the award [Note: This is how your company will be written if shortlisted]
- Your 100 word "why we deserve to win..." declaration
- What the strategic goals were for your investment (max 250 words)
- How the goals were met (max 250 words)
- The results/outcomes of the investment (max 250 words)
- Testimonials (max 250 words)
Risk and Resilience Award
Sponsored by
Open to any individual, organisation or partnership that can demonstrate that they have implemented an initiative or programme that has achieved the objective of making said organisation or clients/customers of said organisation more resilient to risks that could have a detrimental effect on their business/supply chain.
Entrants should demonstrate a combination of some or all of the following:
- Board level engagement and how this is achieved
- Alignment/integration with the organisation's business model
- Risk leadership, highlighting the use of risk management to support achievement of operational and/or strategic objectives
- Improved resilience with examples including the implementation of rapid response plans or application of lessons learned, including near misses
- Knowledge sharing among stakeholders to introduce good practice
- Tangible outcomes with examples such as evidence of cost savings, reduced error rates or sustained revenue enhancement/profitability
Questions include:
- Name of person, team, company or companies being entered for the award [Note: This is how you, your team, company or companies will be written if shortlisted]
- Your 100 word "why we deserve to win..." declaration
- The issue/s you addressed (max 250 words)
- The response (max 250 words)
- The results/impact of the response (max 250 words)
- Testimonials (max 250 words)
FREE TO ENTER
Specialist Insurance Company of the Year
Open to all insurers authorised to conduct business in the UK that have a deep understanding and expertise in a specialist line/specialist lines, including - but not restricted to - legal expenses, high net worth, specie, cyber, marine, aviation, engineering, animal health, political risks; Or working with dedicated industry sectors/professions.
Entrants should demonstrate a combination of some or all of the following:
- How they have responded to the demands of customers with a product/scheme or offering/s relevant to their needs
- Evidence of any value-added services or support such as risk management advice/inhouse claims handling
- Profitable growth and customer retention
- Innovation whether in product/scheme development; marketing; and/or utilisation of technology/digital channels
- Examples of other initiatives aligned with the insurer's strategic and business goals.
- Testimonials from insurers/business partners/clients will help validate an entry
Questions include:
- Name of company being entered for the award [Note: This is how your company will be written if shortlisted]
- Your 100 word "why we deserve to win..." declaration
- Your strategic goals in 2021/2(max 250 words)
- How the goals were met (max 250 words)
- The results/outcomes (max 250 words)
- Testimonials (max 250 words)
ENTRY FEE: £155
Technology Award
This award focuses on business and administrative processes. Judges will be looking for:
- Evidence that the application of new information and communications technology has enhanced the quality, efficiency and cost-effectiveness of its business administration.
- Evidence of greater efficiency, better customer service, lower error rates and effective implementation within agreed budgets and timetables.
Open to UK-based insurers, MGAs, brokers and service providers, individually or working in partnership
Questions include:
- Name of company or companies being entered for the award [Note: This is how your company/companies will be written is shortlisted]
- Your 100 word "why we deserve to win..." declaration
- The issue you addressed in 2021/2(max 250 words)
- The solution for the issue (max 250 words)
- The results/impact of the solution (max 250 words)
- Testimonials (max 250 words)
ENTRY FEE £155
Young Achiever Award
Open to anyone working in the UK general insurance industry aged 30 or under on the closing date in March 2022. The judges will be looking for a person who has achieved the following:
- Made significant strides in their professional development
- Can clearly demonstrate their contribution to the organisation, team or department in which he or she works.
- Has made a mark outside their employer, either on a macro industry level or through business aligned activities.
- All nominations must be made or supported by the person's departmental manager.
Questions include:
- Name of nominee
- Age of nominee in March 2022
- Nominee's company
- Your 100 word "why they deserve to win..." declaration
- The achiever's professional development: (max 250 words)
- The achiever's contribution to the business/wider industry: (max 250 words)
- The results/outcomes of the achiever's development and contribution: (max 250 words)
- Testimonials (max 250 words)
FREE TO ENTER