Siân has been writing about the insurance sector since 2014 and is currently editor of Insurance Age.
Money Advice Service and the UK Financial Capability Board
World Motor Insurance Consultancy
A Chartered Loss Adjuster and Chartered Insurer Jonathan has over 35 years claims handling experience. He has dealt with claims in more than 50 countries and has worked with many of the world's largest corporations on their claims programmes. He has designed and implemented claims compensation schemes for governmental bodies and was Claims Director of the Financial Services Compensation scheme from 2007 to 2009.
After a lengthy career at executive level in the world’s largest claims adjusting firms, he joined SCOR in 2013 as head of claims in London. Jonathan is now Global Head of Claims for Business Solutions within the SCOR Global P& C.
Jonathan is past President of the London Business Interruption Association, past Treasurer of the Insurance Institute of London immediate past President of the Chartered Institute of Loss Adjusters and President of the Chartered Insurance Institute.
He holds degrees in Biochemistry and Biochemical Engineering from Oxford and London Universities. Hobbies include music and sailing in which he has been a member of the British Sailing team as well as a regular columnist for a leading magazine.
Chief Executive Officer
Motor Insurers' Bureau
Dominic Clayden joined the MIB as Chief Executive in May 2018. He has been in the insurance industry for over 20 years.
The MIB is at the heart of the fight against Uninsured driving, and manages claims related to Uninsured and Untraced driving. The organisation also provides management services to other industry bodies, especially focused on data asset management.
Dominic joined MIB from QBE, where he most recently held the role of Group Chief Claims Officer. He has also worked at Aviva as their Claims Director for its General Insurance business, and co-ordinated their claims best practice globally.
He has had a leading role in major negotiations in respect of personal injury reform in the UK and represented the Insurance industry at the Advisory Committee on Civil Costs.
He is involved with various Boards & Committees, and is also a Director of the Insurance Fraud Bureau.
Dominic was a qualified solicitor, has held legal positions with BKJ Lewis and Potter Butler & Lyons, and has been a member of the Association of Personal Injury lawyers.
If you had to carpool with any famous person (current or historical) who would it be?
Director of general insurance policy
Association of British Insurers
Group Risk and Compliance Director for the Complete Cover
Complete Cover Group and Abacai
Complete Cover Group and Abacai
Group Risk and Compliance Director for the Complete Cover
Stephanie began writing about insurance over 12 years ago when she joined the Post team as a reporter in 2004. Since then she has worked her way various roles on the magazine and became editor in 2013.
In addition to writing about the insurance industry, Stephanie also has a thing or two to say about it, and is often asked to comment on various areas of the industry on television and radio.
As editor, Stephanie is also heavily involved in the brand's events, and is instrumental on both the Rehabilitation First Awards, and the British Insurance Awards judging panels.
independent non-executive director
Liberty Specialty Markets
Chartered Institute of Loss Adjusters
former IWIN chair
Head of insurable risk
Non Exec and former Founder and CEO
Fresh Insurance Group
Director of Content
Post and Insurance Age content director Jonathan Swift has written and commented about the insurance industry since 1998. He has appeared on television speaking about topics as diverse as the insurance implications of Michael Jackson's death to the consequences of consolidation on motor premiums; and is a past winner of the British Insurance Brokers' Association journalist of the year and Association of British Insurers general insurance trade journalist prizes.
Jonathan has chaired/ hosted over 100 insurance events from roundtables involving a small specially invited audience, to addressing over 2000 people at the British Insurance Awards at the Royal Albert Hall. He is listed as a top 50 insurtech influencer by Insurtech News and presently coordinates the All Party Parliamentary Group for Insurance and Financial Services.
Ashton West OBE
chair and non-executive director
The Road Safety Trust and Weightmans
British Insurance Brokers Association
David has over 30 years' experience in General Insurance, roles including Chief Commercial Underwriter at one of AXA's largest branches, Reinsurance Manager, Casualty Insurance Manager, before moving to claims in 2003. After leading AXA's Personal & Commercial Claims Teams, David returned to Underwriting as Managing Director, Underwriting, and now has a broader role reporting in to CEO Brendan McCafferty, as part of the newly recombined AXA general insurance businesses in the UK
He was heavily involved in the government and ABI responses to the ‘Liability Crisis' way back just after the Access to Justice Act, and continues his lobbying work as the insurance industry looks to remove unnecessary costs and delay from the current adversarial compensation process. He is an outspoken critic of Claims Farming, Credit Hire, High Legal Costs and exaggerated Whiplash Claims.
As well as operating at an Executive level within AXA Insurance, David is a Non Executive Director of AXA Assistance UK, Vice President of the CII and Chair of the CII Underwriting Faculty. He is Chair of the recently formed Autonomous Driving Insurance Group and RISCAuthority, was previously a member of the National Stakeholder Council for the Governments ‘Workplace Health Connect' initiative during its currency, and was a Director of Thatcham, the Insurance Industry Motor Vehicle Research Institute for four years.
He is a member of various AXA Group Boards and has represented the UK on Asbestos, Health, Pollution and Fraud issues. He speaks regularly at conferences and other events in the UK and Europe on a variety of subjects including most recently, improving customer service, flooding, climate change, Big Data & Driverless cars
David has also appeared on BBC Breakfast TV, Sky, Channel 4 and BBC News, as well as Radio 4's ‘Today' Programme, being interviewed on topics varying from Compensation Culture to Business Crime.
Worsfold Media Services
Partner, Chairman and non-executive director
ABC Investors, Horwich Farrelly, Aviva UK and Direct Asia:
Chairman/ NED/ Board Advisor
Institute of Customer Service
Jo is an experienced, passionate and forthright speaker on the critical nature of service and customer experience. She vividly highlights the link between employee engagement, customer service strategies and organisational performance.
Working across the public, private and voluntary sectors, Jo provides strategic advice to boardrooms to raise the standards of service across the UK, providing evidence of the connection between customer satisfaction and operational efficiency and profitability.
A regular media commentator and prominent keynote speaker, Jo features across national, broadcast and key trade media including the BBC News, The Ian King Show on Sky News, The Guardian, The Telegraph, The FT, Retail Gazette and The Intuitive Customer Podcast. She typically speaks at 40-50 external conferences per year, in addition to our own Annual Conference.
Jo joined The Institute as Chief Executive in 2009. Since then, she has driven membership growth by 150 percent and established the UK Customer Satisfaction Index as the country’s premier indicator of consumer satisfaction, providing organisations with an indicator of the return on their service strategy investment.
She brings a wealth of experience from the commercial sector, enabling her to put customer service at the heart of the boardroom agenda. She has extensive experience in the financial services sector, holding the position of non-executive director to Aegon UK’s independent governance committee and having previously spent more than 11 years working for organisations such as Aviva plc. She has also held director roles in brand and business consulting, policy development and research for City & Guilds and The Chartered Management Institute.
Working with politicians of all stripes, regulators and senior civil servants, Jo focuses on the impact that service has on the UK economy and productivity. She is a regularly asked to help shape policy and has been called to give evidence at the Public Administration Select Committee inquiry into complaints handling.
As secretariat for the All-Party Parliamentary Group on Customer Service, The Institute raises awareness and understanding of customer service amongst parliamentarians, establishing an ongoing dialogue between Parliament, Government and with UK organisations across all sectors. More details are here.
Professional Standards Director
Chartered Insurance Institute (CII)
Melissa Collett is Professional Standards Director at the Chartered Insurance Institute (CII), leading its professional standards, ethics and conduct activity as a united profession across insurance and financial planning. She is also responsible for the professional body’s legal affairs, risk management, disciplinary matters and governance. She is keen to raise awareness of best practice and drive ethical behaviour through engagement with the profession and external stakeholders.
Melissa has an extensive background in consumer and legal issues. She spent over a decade at the Financial Ombudsman Service, was a Director at Fairer Finance and sits as a Tribunal Judge. She is also qualified solicitor, specialising in insurance law at Hogan Lovells. She is a frequent speaker at conference and events, sits on judging panels, and is the author of numerous articles and publications on consumer law subjects.